Salesforce Business Analyst, Entry Level

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Job Summary:

Vivint is the leading provider of smart home services in North America, dedicated to redefining the home experience with intelligent products and services. The Salesforce Business Analyst will be responsible for the ongoing enhancement and maintenance evaluation of the Salesforce platform, collaborating across teams to implement strategies, manage user access, and ensure compliance as the business scales.

Responsibilities:

• Translate company initiatives into actionable requirements within our Salesforce platform.

• Consult between involved technical teams for ongoing efforts and product strategies.

• As appropriate, recommend custom vs out-of-the-box solutions for new features or product enhancements within the platform.

• Help manage and support API integrations with authentication and access best practices.

• Audit and review change requests to ensure changes are appropriately being managed and coordinated.

• Maintain a working knowledge of supported Salesforce features and products, as well as upcoming changes that impact the org. (i.e Process Builder, Flows, Data Modeling, Maps, Digital Engagement, Feedback Management, Access and Authentication, Release Updates, Lighting Experience, Feature Retirement)

• Identify opportunities for improvement when assisting with legacy features and implementations.

Qualifications:

Required:

• 2-3 years’ experience administrating within Salesforce Service Cloud

• 2-3 years’ experience implementing and maintaining technical projects and systems

• Deep understanding of out-of-the-box Salesforce capabilities and features

• Strong analytical perspective and understanding of Salesforce data models and architecture

• Strong understanding of Salesforce automation and integration capabilities

• Excellent written and verbal communication skills

• Detailed and deadline oriented

• Certification: Salesforce Certified Administrator

Preferred:

• Certification: Salesforce Certified Advanced Administrator

• Experience administrating and customizing Digital Engagement: Messaging

• Salesforce Einstein/AI experience

• Sales Cloud administration

• Development experience (Apex, Javascript, LWC, Aura)

• SOX Compliance Experience

• PCI Compliance Experience

Company:

Vivint offers an integrated smart home system along with in-home consultation, professional installation, monitoring, and support. Founded in 1999, headquartered in Provo, Utah, USA, team size 10001 employees, currently Public Company. Vivint has a track record of offering H1B sponsorships.