R&D User Success Engineer, Mid-Level

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Job Summary:

Dassault Systèmes is a leading innovator in high-performance distributed SQL databases, powering the 3DEXPERIENCE platform. They are seeking an R&D User Success Engineer to enhance customer experiences through technical expertise and collaboration across teams, ensuring the adoption of NuoDB in the global marketplace.

Responsibilities:

• Continuously search for innovative ways to enhance the NuoDB experience for customers through technical expertise, tooling, best practices, and repeatable processes

• Represent the 'voice of the customer' throughout the company

• Work closely with development, consulting, sales, and product management, addressing evolving customer requirements in order to drive the adoption of NuoDB in the global marketplace

• Engage across Dassault Systemes’ brands, geographies, and industries to expand the NuoDB footprint

• Reproduce, analyze, and diagnose complex NuoDB user issues promptly through knowledge sharing, workarounds, patches, or build deliveries

• Identify/document common challenges across all phases of the NuoDB user journey and work with cross-functional teams to solve, improve, and automate

• Maintain NuoDB subject matter expertise on existing and planned technologies, including related products and services

• Bridge the gap between requirements, product, delivery, and project management, ensuring quality is at the core of everything

• Provide detailed assessments on NuoDB user production outages, including post-mortems and/or root cause analysis where appropriate

• Act in a self-motivated direction to identify, improve, and promote processes and procedures

Qualifications:

Required:

• BS in Computer Science or Engineering, or equivalent relevant experience

• Must have 4-5 years of experience in technical support, escalation management, and enterprise software solution deployment, working closely with services, product, and engineering

• Technical background and experience with infrastructure and distributed systems in cloud architectures, including Kubernetes, IaaS, DBaaS, PaaS, and SaaS offerings

• Must have experience with SQL Database

• Excellent programming skills in Java or C

• Familiarity with scripting languages such as Python or Bash

• Excellent verbal and written communication skills and fluency in English, for clear and concise communication on technical subjects

• Ability to act quickly, be calm under pressure, and be confident among peers and at all levels of the organization, both internal and external

• Proven ability to build strong relationships and advocate for success for all NuoDB users

Preferred:

• Cloud infrastructure (Azure, GCP, AWS, Outscale)

• Tools (Docker, Git, Jira, Confluence, Zendesk, etc.)

• Experience writing or contributing to database driver implementations such as Java, Hibernate, .NET, NHibernate, and/or Python (including their related source control, development, and release lifecycle)

• Verbal and written communication skills and fluency in French

Company:

Dassault Systèmes is a catalyst for human progress. Founded in 1981, the company is headquartered in Vélizy-villacoublay, Ile-de-France, FRA, with a team of 10001 employees. The company is currently Public Company. Dassault Systèmes has a track record of offering H1B sponsorships.