Product Manager I – Consumer Lending

Jobright.ai is an AI-powered career platform that helps you discover verified jobs directly from employer sites across the U.S. and tailor your applications with ease. Please note: Jobright is not a staffing agency and does not hire for these roles directly.

Job Summary:

Commerce Bank is dedicated to helping people find financial safety and success while fostering a strong community culture. The Product Manager I – Consumer Lending will take ownership of product development initiatives for the Consumer Credit Card line, focusing on customer journey strategies, product strategy, and collaboration with cross-functional teams.

Responsibilities:

• Leverage financial acumen to develop and present a business case for new product initiatives that demonstrate long-term, sustainable growth for the Consumer Credit Card portfolio

• Own customer journey strategies including efforts to reduce friction and pain points, as well as efforts to meet customer expectations and a changing competitive environment

• Contribute to the development and implementation of product strategy and functionality with management oversight

• Actively participate in consumer lending projects related process improvements, audits, and product development enhancements

• Perform marketing functions to drive results. Marketing activities will include content quality control and audit of the campaigns.

• Own and oversee the customer feedback strategy

• Ensure key initiatives within area of responsibility are connected to and are having a positive impact on the department KPIs and align with business goals

• Leverage customer experience best practices, trends, customer feedback, and business needs to develop initiatives

• Maintain alignment of cross-functional teams including peers and business partners to advance key initiatives

• Monitor and interpret economic, industry-relevant and internal performance data or trends to make informed, data-driven decisions

• Oversee related communications to ensure alignment with the customer experience strategy

• Perform other duties as assigned

• Key projects include but are not limited to, developing compelling products and value propositions for our customers and target audiences, ownership and optimization of our credit card rewards platform, evolving our Buy Now, Pay Later strategy, and other project work as assigned.

• Embrace the role for all things product development and credit card rewards and establish a trusted working relationship with your business partners.

• Align with our Legal, Compliance and Risk Management business partners to ensure our products and features are designed, implemented and operating in compliance with all applicable laws and regulations.

• Present product development initiatives to senior-level management and articulate how these initiatives support the key strategic objectives of the Consumer Credit Card line of business

Qualifications:

Required:

• Strong understanding of underlying business systems and functionality

• Strong understanding of expense and revenue drivers as they relate to banking

• Ability to excel at cross department collaboration and communication

• Strong critical thinking skills with the ability to effectively solve problems

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

• Bachelor’s degree in business, communications, marketing, or relevant area of study or equivalent combination of education and experience required

• 2 years product related experience required

Preferred:

• 1 year of related product management, or product marketing experience preferred

• Banking experience preferred

Company:

Commerce Bank is a commercial bank that offers financial products and banking services. Founded in 1865, the company is headquartered in Kansas City, Missouri, USA, with a team of 1001-5000 employees. The company is currently Public Company. Commerce Bank has a track record of offering H1B sponsorships.