Junior Tech Ops Engineer

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Job Summary:

RAPP is a customer experience agency that focuses on precision marketing solutions. They are seeking a Tech Ops Engineer to support their Campaigns teams by optimizing existing campaigns and ensuring personalized experiences that drive business outcomes.

Responsibilities:

• Collaborate with the Pega Decisioning Architects and Strategy Enablement teams to identify and implement optimization opportunities using data-driven insights and advanced analytics.

• Develop and implement new campaigns using Pega Customer Decision Hub (CDH), ensuring they are aligned with business goals and customer needs.

• Work closely with the Pega Decisioning Architect, data scientists, and other stakeholders to ensure alignment and successful campaign execution.

• Leverage Pega monitoring tools to track campaign performance, identify issues, and ensure high availability and reliability.

• Use Pega’s simulation tools to test and validate campaign strategies before deployment, ensuring they meet desired outcomes.

• Manage and monitor predictive and adaptive models to enhance campaign effectiveness.

• Create and maintain comprehensive technical documentation for campaign configurations, monitoring processes, and optimization strategies.

• Diagnose and resolve technical issues related to Pega campaigns, utilizing tools such as Pega Diagnostic Cloud and other tools to ensure minimal disruption to operations.

• Stay updated with the latest Pega features, patches, and best practices, continuously seeking ways to improve campaign performance and efficiency.

• Identify and escalate critical issues to the appropriate teams or management to ensure timely resolution.

• Create and manage JIRA tickets for bugs, enhancements, and tasks, ensuring all issues are tracked and resolved efficiently.

• Create and manage support tickets with Pega or other third-party vendors to resolve technical issues or obtain assistance with complex problems.

Qualifications:

Required:

• 2-3 years of experience in Pega decisioning and related technologies.

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Pega Certified Decisioning Consultant (PCDC), required

• 2 years cross-channel marketing campaign development experience

• Proficiency in Pega monitoring tools (SMA, PDC, PLA, AES), simulation tools (VBD, Scenario Planner), and model tools (ADM, PAD).

• Experience in troubleshooting and resolving technical issues related to Pega campaigns.

• Experience creating and managing support tickets with Pega or other third-party vendors.

• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.

• Strong verbal and written communication

• Self-motivated, a natural problem-solver, and a good communicator with a demonstrated ability to oversee multiple projects simultaneously and work collaboratively in a team environment

• Strong ability to be proactive in bringing new technology solutions and ideas to optimize ways of working

Preferred:

• T3 Security Clearance

• Pega Decisioning Consultant (PCDC), Data Scientist Certification, Pega Certified System Architect (PCSA) or higher Certification

• Knowledge of AI and machine learning concepts as applied within Pega.

Company:

RAPP is a customer experience agency. It is a sub-organization of DAS Group. Founded in 1965, the company is headquartered in New York, New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.