Help Desk and Cloud Support, New Grad

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.

Job Summary:

DAVACO is a leading turn-key solution provider with over 30 years of experience supporting major brands in North America. They are seeking a Help Desk & Cloud Support Technician to provide IT support, troubleshoot issues, and manage cloud-based tools within a fully cloud-based environment.

Responsibilities:

• Act as the first point of contact for end-user support via ticketing system, chat, phone, or email.

• Troubleshoot and resolve hardware, software, and connectivity issues for Windows, macOS, and mobile devices.

• Provide support for productivity and collaboration tools such as Microsoft 365, Teams, SharePoint, and Zoom.

• Document technical procedures and maintain internal knowledge base articles.

• Assist with onboarding and offboarding, including account setup, device provisioning, and access management.

• Escalate complex issues to senior team members when needed.

• Utilize AI tools (e.g., ChatGPT, Claude) to research and troubleshoot technical challenges efficiently.

• Assist in managing endpoints using Microsoft Intune (device compliance, application deployment, configuration profiles, conditional access).

• Support automation of endpoint provisioning and patching processes.

• Monitor system health and alerts within Intune and Microsoft 365 admin center.

• Monitor dashboards for vulnerabilities and take proactive steps to resolve issues.

• Collaborate with the IT team on cloud-related projects and process improvements.

• Ensure adherence to security policies and compliance requirements across endpoints.

Qualifications:

Required:

• Strong troubleshooting skills across Windows, macOS, and mobile platforms.

• Familiarity with Microsoft 365 suite (Teams, SharePoint, Outlook, etc.).

• Experience with Microsoft Intune or similar endpoint management solutions.

• Understanding of security best practices and endpoint compliance.

• Excellent communication and customer service skills; able to explain technical issues to non-technical users.

• Ability to work onsite and manage multiple tasks in a fast-paced environment.

Preferred:

• Microsoft 365 Certified: Endpoint Administrator Associate

• Microsoft Certified: Azure Administrator Associate

• Microsoft Certified: Azure Fundamentals

Company:

DAVACO is the total solutions provider of high-volume remodels, resets and rollouts for retail, restaurant and hospitality brands. Founded in 1990, the company is headquartered in Irving, Texas, USA, with a team of 1001-5000 employees. The company is currently Late Stage.