Client Experience Project Manager, Mid-Level

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Job Summary:

Medica is a company focused on enhancing client experiences, and they are seeking a Client Experience Project Manager. This role is responsible for coordinating complex issue resolution for clients, ensuring satisfaction throughout the project lifecycle, and involves collaboration across departments to manage custom client requests and improve processes.

Responsibilities:

• Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation. Manage customer-specific data files, including NDA’s and vendor partner data issues.

• Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement

• Drive process improvement initiatives by analyzing and enhancing existing workflows, while also designing and implementing new, efficient processes to support organizational goals

• Lead the oversight for client-specific audits, including claims, utilization management, and mental health parity, partnering closely with the auditors.

• Generate and manage complex reporting and handle ad hoc reporting requests to support business decisions

• Serve as the Commercial SME to partner with the RFP writing and documentation teams for existing customer RFP work to ensure compliance with requirements and adherence to deadlines.

Qualifications:

Required:

• Bachelor's degree in Business Administration, Project Management, or equivalent experience in related field

• 5 years of experience beyond degree

Preferred:

• Proven experience in project management, preferably in client management or customer service role

• Strong problem-solving skills with a track record of managing complex issues

• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams

• Experience in managing audits or similar projects is highly desirable

• Ability to handle multiple projects simultaneously while maintaining attention to detail

• Proficient in project management tools and software

• Familiarity with data management, reporting, and compliance standards is a plus

• Strong analytical and critical thinking skills

• Excellent organizational and time management abilities

• Ability to work independently and as part of a team

• Adaptability to changing client needs and project requirements

Company:

Medica is a company that provides health coverage to meet customers needs for health plan. Founded in 1975, the company is headquartered in Minnetonka, Minnesota, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Medica has a track record of offering H1B sponsorships.