What are the responsibilities and job description for the Technical Support Professional position at Jobot?
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Job details
This Jobot Job is hosted by Dan Dungy
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $50,000 - $60,000 per hour
A Bit About Us
Managed IT Services company where we take pride in helping our clients with their IT needs.
Why join us?
Great culture, benefits and career opportunities.
Job Details
Job Details
We are seeking a dynamic and experienced Help Desk Technician to join our fast-paced and innovative tech team. This is a unique opportunity to utilize your technical skills in a high-energy, challenging, and rewarding environment. As a Help Desk Technician, you will be the first line of defense, providing technical support to our customers and ensuring they have the best possible user experience. This role involves managing and resolving technical issues, maintaining our IT systems, and providing excellent customer service. If you are a tech-savvy problem solver with excellent communication skills, we would love to hear from you!
Responsibilities
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here jobot.com/privacy-policy
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Job details
This Jobot Job is hosted by Dan Dungy
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $50,000 - $60,000 per hour
A Bit About Us
Managed IT Services company where we take pride in helping our clients with their IT needs.
Why join us?
Great culture, benefits and career opportunities.
Job Details
Job Details
We are seeking a dynamic and experienced Help Desk Technician to join our fast-paced and innovative tech team. This is a unique opportunity to utilize your technical skills in a high-energy, challenging, and rewarding environment. As a Help Desk Technician, you will be the first line of defense, providing technical support to our customers and ensuring they have the best possible user experience. This role involves managing and resolving technical issues, maintaining our IT systems, and providing excellent customer service. If you are a tech-savvy problem solver with excellent communication skills, we would love to hear from you!
Responsibilities
- Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
- Document all customer interactions and resolutions in the existing case management systems.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process.
- Conduct remote troubleshooting and provide clear instructions to end-users.
- Test alternative pathways until you resolve an issue.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
- Proven work experience as a Help Desk Technician or other customer support role for a minimum of 5 years.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English with excellent communication skills.
- Customer-oriented and cool-tempered.
- BSc/BA in IT, Computer Science or relevant field.
- Professional certification (e.g., CompTIA A ) will be an advantage.
- Experience with Remote Desktop Troubleshooting is a must.
- Ability to work in a fast-paced environment and prioritize work to meet deadlines.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here jobot.com/privacy-policy
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Salary : $50,000 - $60,000