Law Firm Operations Manager

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Job details:
Boutique plaintiffs labor and employment firm HYRBID

This Jobot Job is hosted by: Mallory Schreiner
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Salary: $80,000 - $100,000 per year


A bit about us:

Boutique plaintiffs labor and employment firm HYRBID


Why join us?

o Medical/Dental/Vision, when eligible?

• 100% employer covered medical, dental, and vision via UHC
  

o 401(k), employer match: 3% employer contribution effective immediately regardless of employee contribution
o PTO/Sick Time: 2 weeks of PTO and 5 days of sick leave
o Hours: 8 AM to 5 PM


Job Details

Job Duties:

• Build, implement, and maintain firm-wide SOPs, systems, and workflows. Identify inefficiencies and drive process improvements
• Own all workflow and case management systems (including Monday.com). Ensure accurate tracking, visibility, and regular audits for compliance
• Hold attorneys and staff accountable to workflows, performance standards, and system usage. Monitor case progress and resolve bottlenecks
• Oversee deadline tracking and firm-wide calendaring with redundancy systems to prevent missed deadlines
• Manage intake pipeline from initial contact through case assignment. Ensure efficient routing, follow-up, and optimization of conversion metrics
• Run bi-weekly team meetings and drive clear communication, alignment, and follow-through across the firm
• Oversee onboarding, training materials, documentation, and support performance management processes
• Track and report on key metrics (revenue per attorney, case timelines, intake/conversion) with weekly updates to leadership
• Lead operational projects (hiring, systems, process improvements) with clear execution, timelines, and accountability
• Oversee vendors, tools, operational infrastructure, settlement disbursements, and office operations. Coordinate with marketing/tech as needed
• Ensure a consistent, high-quality client experience and resolve service issues
• Act as operational gatekeeper for the Founder, escalating only high-level decisions and supporting leadership meetings
  

Job Requirements

• 5 years in operations management, preferably in a law firm or professional services environment
• Bachelor’s degree preferred
• Demonstrated ability to hold high-performing professionals accountable
• Strong project management skills with ability to execute across multiple initiatives
• Highly organized, detail-oriented, and proactive with full ownership mindset
  
  

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