What are the responsibilities and job description for the IT Support Analyst position at Jobot?
PART-TIME Contract
This Jobot Consulting Job is hosted by: Dawit Demoz
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $20 - $25 per hour
A bit about us:
Our client is a technology solutions provider that partners with large organizations to design, build, and support enterprise software applications. The team works in a collaborative Agile environment focused on modernizing existing platforms, developing new features, and improving the performance and reliability of business-critical systems.
This is an opportunity to work on applications that have a real-world impact while collaborating with experienced engineers, analysts, and business stakeholders. The environment values long-term maintainability, clean code, and practical problem solving over chasing the latest trends.
Why join us?
Healthcare coverage
401K
40 hours of sick time
Weekly pay
Job Details
Description
Delivers technical assistance to computer users both local and remote. Answers questions and resolves computer problems in person, via telephone, or electronically. Aids in the use of computer hardware and software including printing. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Responsibilities
Provide Help Desk support for end-user and PC issues and requests
Participates in technology projects and implementation
Complete tasks such as hardware inventory, shipping, testing, etc.
Works independently or as a team member on new applications, processes, or projects
Provide the best possible support for customers to reduce end user downtime
Respond to escalated end-user issues
Able to work and make decisions under specific supervision.
Applies practical application of technical principles, theories, and concepts.
All other duties as assigned
Requirements
Bachelor's Degree in Business or Information Technology preferred or Minimum 2 years of experience in Service Desk, Deskside Support. A Certification / Experience in Microsoft Office 365 suite a plus.
Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN
Experience with VOIP, networked printers, laptops, and workstations.
Aptitude for following detailed instructions.
Capable of working independently or in a group
Experience troubleshooting and documenting Software and Hardware issues including mobile devices
Proficiency for communicating effectively both orally and in writing, in person and by telephone.
Ability to deliver training to end users, whose technical skills may range from beginner to expert
Knack for immediate self-education in use of new systems and software applications.
Strong customer service skills and technical phone support experience
An understanding of the impact of technology on remotely located end users
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
This Jobot Consulting Job is hosted by: Dawit Demoz
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $20 - $25 per hour
A bit about us:
Our client is a technology solutions provider that partners with large organizations to design, build, and support enterprise software applications. The team works in a collaborative Agile environment focused on modernizing existing platforms, developing new features, and improving the performance and reliability of business-critical systems.
This is an opportunity to work on applications that have a real-world impact while collaborating with experienced engineers, analysts, and business stakeholders. The environment values long-term maintainability, clean code, and practical problem solving over chasing the latest trends.
Why join us?
Healthcare coverage
401K
40 hours of sick time
Weekly pay
Job Details
Description
Delivers technical assistance to computer users both local and remote. Answers questions and resolves computer problems in person, via telephone, or electronically. Aids in the use of computer hardware and software including printing. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Responsibilities
Provide Help Desk support for end-user and PC issues and requests
Participates in technology projects and implementation
Complete tasks such as hardware inventory, shipping, testing, etc.
Works independently or as a team member on new applications, processes, or projects
Provide the best possible support for customers to reduce end user downtime
Respond to escalated end-user issues
Able to work and make decisions under specific supervision.
Applies practical application of technical principles, theories, and concepts.
All other duties as assigned
Requirements
Bachelor's Degree in Business or Information Technology preferred or Minimum 2 years of experience in Service Desk, Deskside Support. A Certification / Experience in Microsoft Office 365 suite a plus.
Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN
Experience with VOIP, networked printers, laptops, and workstations.
Aptitude for following detailed instructions.
Capable of working independently or in a group
Experience troubleshooting and documenting Software and Hardware issues including mobile devices
Proficiency for communicating effectively both orally and in writing, in person and by telephone.
Ability to deliver training to end users, whose technical skills may range from beginner to expert
Knack for immediate self-education in use of new systems and software applications.
Strong customer service skills and technical phone support experience
An understanding of the impact of technology on remotely located end users
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Salary : $20 - $25