IT Help Desk Support

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Job details

Seeking IT Help Desk for our growing company!

This Jobot Job is hosted by Tim Sargious

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $60,000 - $80,000 per year

A Bit About Us

Our Client has been around over 50 years Manufacturing the highest quality rubber that is sold to Fortune 500 companies and used in their products.



Why join us?

• Competitive Salary
• Great Benefits (Medical, Dental and Vision)
• 401k Match
• Generous paid time off
• Training
• Career Advancement
• Fun, energetic working environment
  
  

Job Details

Job Details

We are currently seeking an enthusiastic, tech-savvy individual to join our team as a Permanent IT Help Desk Support. This role is pivotal in our manufacturing industry, providing technical assistance to our team and ensuring the smooth running of our IT systems. The ideal candidate will have a minimum of 5 years of experience in a similar role, with a strong background in high volume help desk ticketing and proficiency in Office 365.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Document, track and monitor problems to ensure a timely resolution.
• Escalate more complex problems to the appropriate support groups.
• Assist in the maintenance and upgrading of systems and processes to ensure long-term stability and usability.
• Conduct proactive maintenance on common user issues to reduce the volume of reported problems.
• Provide training and guidance to users to enhance their skills and understanding of the systems.
• Collaborate with the IT team to ensure smooth operation of all systems and to implement upgrades and improvements.
• Maintain a high level of professionalism and customer service, ensuring user satisfaction.
  
  

Qualifications

• A minimum of 5 years of experience in an IT support role, preferably in a manufacturing industry.
• Proven experience with high volume help desk ticketing.
• Proficiency in Office 365 and knowledge of other Microsoft software.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a focus on collaboration and problem-solving.
• Ability to work independently and as part of a team.
• Familiarity with manufacturing systems and processes would be an advantage.
• Relevant IT certifications would be advantageous.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
  

This is a fantastic opportunity for a seasoned IT professional to join a dynamic and forward-thinking team. If you have the necessary skills and experience, and a passion for problem-solving, we would love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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Click our Jobot logo and follow our LinkedIn page!