What are the responsibilities and job description for the Contact Center Representative position at Jobot?
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Job details:
Bank in VA need a Contact Center Rep full time! Great pay, bonuses and perks!
This Jobot Job is hosted by: Alicia Blake
Are you a fit? Easy Apply now by clicking the "Easy Apply" button
and sending us your resume.
Salary: $50,000 - $55,000 per year
A bit about us:
Small bank in Reston, VA seeking a Contact Center Manager to manage a team.
Why join us?
Great benefits:
401k
Medical
Dental
Vision
PTO
Job Details
Responsible for directing Contact Center activity to meet established goals for service, sales, productivity and
quality of work. Directly responsible for the development and management of inbound and outbound strategies,
as well as the effective management of all ticketing and chat systems. Oversees and directs the outsourced call
center operations. Manages the phone system vendor relationship and troubleshoots phone issues.
Trains and motivates staff. Handles escalated member issues.
-Maintains system solutions for business issues related to the Contact Center Vendor and to enhance
service delivery.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Want to learn more about this role
and Jobot?
Click our Jobot logo and follow our LinkedIn page!
our LinkedIn page!
Job details:
Bank in VA need a Contact Center Rep full time! Great pay, bonuses and perks!
This Jobot Job is hosted by: Alicia Blake
Are you a fit? Easy Apply now by clicking the "Easy Apply" button
and sending us your resume.
Salary: $50,000 - $55,000 per year
A bit about us:
Small bank in Reston, VA seeking a Contact Center Manager to manage a team.
Why join us?
Great benefits:
401k
Medical
Dental
Vision
PTO
Job Details
Responsible for directing Contact Center activity to meet established goals for service, sales, productivity and
quality of work. Directly responsible for the development and management of inbound and outbound strategies,
as well as the effective management of all ticketing and chat systems. Oversees and directs the outsourced call
center operations. Manages the phone system vendor relationship and troubleshoots phone issues.
Trains and motivates staff. Handles escalated member issues.
- Directs daily operations of the Contact Center and supervises employees.
- Hires, trains, assigns, disciplines, conducts performance appraisals, and administers salary adjustments and/or
- Effectively plans, organizes, directs, analyzes, and evaluates staff and processes to solve business
- Handles member escalation calls and backs up Contact Center as needed.
- Works with managers, staff and other employees to meet members' needs in a responsive,
- Provides service and sales support, training, coaching, recognition and subordinate development
-Maintains system solutions for business issues related to the Contact Center Vendor and to enhance
service delivery.
- Responsible for all regulatory compliance within the Contact Center. Monitors/records calls and
- Maintains accurate statistical records and dashboards of department activity and relevant
- 2-5 years of similar or related experience.
- Education A college degree or relevant work experience.
- Ability to deal effectively and tactfully with members, vendors, and staff.
- 2 years with personal experience in member services, operations, and/or lending.
- Demonstrated in-depth knowledge of CU products, services, and procedures.
- Knowledge of lending policies and programs helpful.
- Previous telephone sales experience with outbound sales programs.
- Experience with ticketing and chat management.
- Live Person experience helpful. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Want to learn more about this role
and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Salary : $50,000 - $55,000