What are the responsibilities and job description for the Sr. Customer Success Manager position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in Canada.
Join a customer-focused team dedicated to helping enterprise clients maximize the value of innovative SaaS solutions within the healthcare sector. In this strategic role, you will serve as a trusted advisor to executive stakeholders, driving long-term customer success, adoption, and business outcomes. You'll build lasting partnerships, proactively identify opportunities for growth, and develop strategies to strengthen customer engagement while reducing risk. Working remotely with occasional travel to client sites, you'll collaborate cross-functionally to deliver exceptional customer experiences and contribute to the success of both clients and the broader organization.
\n- Own and execute strategic customer success plans that align business objectives with measurable customer outcomes.
- Build, strengthen, and expand relationships with enterprise clients, engaging stakeholders from operational teams through executive leadership.
- Act as a trusted advisor by providing strategic guidance, best practices, and value-driven recommendations to customers and internal partners.
- Collaborate with cross-functional teams to ensure successful customer adoption, engagement, and long-term satisfaction.
- Monitor customer health metrics, identify potential risks, and implement proactive retention and churn mitigation strategies.
- Serve as an escalation point for complex customer issues, managing expectations while driving effective resolutions and recovery plans.
- Leverage customer success methodologies to anticipate evolving customer needs and continuously improve the client experience.
- Analyze customer data and performance trends to support strategic decision-making and identify opportunities for account growth.
Requirements
- Experience in a customer-facing role within a SaaS or technology company.
- Proven background in Customer Success, Account Management, or Sales within the healthcare industry, with experience managing enterprise-level accounts.
- Demonstrated success building, maintaining, and expanding long-term customer relationships.
- Strong business consulting and executive-level communication skills, with the ability to influence C-level stakeholders.
- Excellent presentation, interpersonal, and relationship management abilities.
- Experience analyzing customer data and translating insights into actionable business recommendations.
- Proficiency with CRM platforms such as Salesforce, Gainsight, or similar customer success tools.
- Bachelor's degree in a related field or an equivalent combination of education and practical experience.
- Self-motivated with the ability to work independently in a remote environment while collaborating effectively across teams.
- Passion for improving healthcare outcomes and supporting organizations serving vulnerable populations.
Benefits
- Competitive annual base salary of CAD $112,000–$125,000, based on experience, skills, and location.
- Performance-based bonus opportunities as part of the total rewards package.
- Comprehensive health and employee benefits.
- Fully remote work environment with flexibility and occasional travel to customer locations.
- Opportunity to work with enterprise healthcare organizations and influence strategic customer outcomes.
- Collaborative, cross-functional culture focused on professional growth and customer success.
- Career development opportunities within a growing technology organization.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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