What are the responsibilities and job description for the ServiceNow Technical Advisor position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Technical Advisor based in Canada.
This role is designed for an experienced ServiceNow professional who can bridge business needs with technical solutions. You will support enterprise-level initiatives focused on Business Continuity Management, Crisis Management, and Software Asset Management. Working closely with stakeholders, you will assess requirements, design scalable solutions, and guide implementation activities throughout the development lifecycle. The position requires strong ServiceNow expertise, analytical thinking, and the ability to lead technical discussions across teams. You will contribute to process improvements, roadmap development, and successful transitions from development into operations. This is an opportunity to influence critical digital transformation projects within a collaborative environment.
The role focuses on providing technical leadership and expertise throughout ServiceNow implementation projects, ensuring solutions align with business objectives, operational needs, and technical standards.
- Conduct ServiceNow Business Continuity Management (BCM), Crisis Management, and Software Asset Management Professional (SAM Pro) feasibility assessments, while developing implementation roadmaps.
- Collaborate with business stakeholders to gather requirements, facilitate workshops, and translate business needs into clear technical and functional specifications.
- Lead business process redesign discussions and support the prioritization of functional and technical requirements.
- Create and manage ServiceNow epics, user stories, and technical documentation throughout the project lifecycle.
- Develop technical project plans, define milestones, track progress, and provide regular status updates to project teams and stakeholders.
- Design and configure ServiceNow solutions based on business requirements, ensuring alignment with platform best practices.
- Support all phases of the ServiceNow development lifecycle, including design, development, testing, deployment, and transition to operations.
- Document technical decisions, issues, enhancements, and implementation approaches to maintain project transparency.
- Provide technical guidance and resolve complex issues in collaboration with project teams and support teams.
- Ensure smooth handover from development teams to operational support teams.
- Communicate effectively with cross-functional stakeholders and contribute to continuous improvement initiatives.
Requirements:
The ideal candidate is a skilled ServiceNow technical professional with strong implementation experience, excellent problem-solving abilities, and the confidence to collaborate with diverse stakeholder groups.
- University degree or college diploma in business administration, statistics, technology, or a related discipline.
- Minimum of 5 years of recent experience acting as a technical lead for ServiceNow implementations.
- Minimum of 3 years of recent experience working on ServiceNow Software Asset Management Professional (SAM Pro) projects.
- Hands-on experience configuring and implementing ServiceNow SAM Pro solutions.
- Proven experience designing ServiceNow solutions based on complex business and technical requirements.
- Strong understanding of the ServiceNow development lifecycle, including design, build, testing, deployment, and operational transition.
- Ability to analyze data and information to support effective decision-making related to systems and infrastructure.
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Experience leading workshops, facilitating discussions, and collaborating with a wide range of stakeholders.
- Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Benefits:
- 18-month contract opportunity with exposure to large-scale ServiceNow transformation initiatives.
- Opportunity to work on strategic Business Continuity Management, Crisis Management, and SAM Pro projects.
- Collaborative environment with cross-functional teams and business stakeholders.
- Hybrid and flexible working opportunities depending on project requirements.
- Opportunity to apply advanced ServiceNow expertise to impactful enterprise solutions.
- Professional growth through involvement in complex platform implementations and process improvements.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1