What are the responsibilities and job description for the Senior Technical Customer Support Engineer position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Customer Support Engineer based in Brazil.
This is a senior customer-facing technical role supporting users across Latin America and, when needed, other global regions.
You will troubleshoot complex technical issues while helping customers successfully adopt and operate data technologies.
The position combines hands-on support engineering with consulting, technical guidance, and cross-functional collaboration.
You will interact with customers through tickets, chat, Slack, calls, community channels, and video meetings.
Beyond resolving issues, you will contribute to documentation, knowledge sharing, product feedback, and improvements to support practices.
The role is ideal for a technically strong, curious professional who enjoys solving challenging problems in a distributed environment.
You will have the opportunity to work with databases, OLAP, cloud-native technologies, distributed systems, and modern data platforms.
- Provide technical support and guidance to users, customers, and prospects through support cases, chat, Slack, community channels, calls, and meetings.
- Troubleshoot and resolve technical cases while meeting established service-level agreements and maintaining a high standard of customer service.
- Develop practical solutions involving open-source and cloud-based data technologies and turn learnings into reusable documentation, knowledge-base content, blogs, webinars, meetups, and training materials.
- Support both pre-sales and post-sales activities, including technically complex proofs of concept and customer engagements.
- Collaborate with Support, Engineering, Go-to-Market, and Product teams to communicate customer needs and help shape product functionality.
- Build strong, trusted relationships with customers, partners, and internal stakeholders.
- Mentor colleagues, share technical knowledge, and contribute to the development of the broader support engineering team.
- Identify recurring issues, process gaps, platform limitations, and opportunities to improve support workflows and customer experience.
- Provide support coverage according to the scheduling requirements of a global 24x7 support organization.
- Contribute to continuous improvements in technical support practices, documentation, and knowledge sharing.
Requirements
- Previous experience in a technical customer-facing role such as Support Engineer, Solutions Engineer, Consultant, Database Administrator, Site Reliability Engineer, Software Engineer, or Systems Engineer.
- Strong technical knowledge of ClickHouse or relevant domains such as SQL databases, OLAP, cloud-native SaaS, DBaaS, or distributed systems.
- Hands-on experience with databases, data platforms, or related technologies, with the ability to investigate and resolve complex technical problems.
- Strong communication skills and the ability to explain technical concepts clearly to customers and internal teams.
- Ability to work effectively in a fully remote and globally distributed environment with reliable connectivity.
- Availability to participate in the scheduling required to provide high-quality 24x7 support, including relevant coverage for customers across different regions.
- Strong customer orientation, empathy, teamwork, and relationship-building skills.
- Self-driven, curious, proactive, and comfortable taking ownership of challenging technical issues.
- Commitment to continuous learning and the ability to adapt quickly to evolving technologies and customer requirements.
- Nice to have: Experience with ClickHouse, open-source technologies, AWS, Azure, GCP, or data-pipeline technologies such as Kafka, Kinesis, Spark, or RabbitMQ.
- Nice to have: Experience as an open-source user, community member, or contributor.
Benefits
- Fully remote work from Brazil.
- Flexible work environment within a globally distributed organization.
- Employer contributions toward healthcare, according to applicable local arrangements.
- Equity or stock options for eligible team members.
- Flexible time off or generous paid-time-off entitlement, depending on location.
- Home-office setup allowance for remote employees, subject to applicable arrangements.
- Opportunities to participate in global company gatherings and connect with colleagues in person.
- Exposure to modern database, cloud, OLAP, distributed-systems, and data technologies.
- Opportunities for technical learning, knowledge sharing, and professional growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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