What are the responsibilities and job description for the Senior Customer Architect position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Architect in Canada.
This role is a senior, client-facing position focused on guiding enterprise customers through technical onboarding, implementation, and AI-powered marketing adoption. You will own a portfolio of strategic accounts, lead complex projects across cloud data platforms, and implement AI-driven workflows that streamline processes and maximize value. The position combines solutions architecture, technical customer success, and automation, requiring both hands-on technical skills and strategic account management. You will mentor colleagues, optimize internal tools, and help customers leverage AI capabilities to drive measurable business outcomes. This is an opportunity to work at the forefront of AI in marketing technology, delivering tangible impact for leading enterprises.
\n- Lead end-to-end onboarding and implementation projects for enterprise customers, managing cloud data integrations (BigQuery, Snowflake, Redshift, Databricks) and data modeling
- Serve as the primary technical advisor for a portfolio of accounts, driving adoption, expansion, and measurable value realization
- Deliver executive-facing presentations and reports (QBRs, EBRs) to articulate business impact and product roadmap
- Design, implement, and maintain AI-powered automations and internal tooling to improve operational efficiency and accelerate workflows
- Troubleshoot complex data, integration, and pipeline issues with urgency and precision
- Document and share repeatable playbooks, mentoring colleagues and enabling team-wide adoption of best practices
Requirements:
- 3–5 years in client-facing technical roles such as solutions architecture, implementation engineering, technical customer success, or marketing analytics
- Strong proficiency in SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, Databricks)
- Experience leading multi-stakeholder technical projects from kickoff through delivery
- Knowledge of cloud infrastructure (GCP, AWS, Azure) and data pipeline concepts (ETL/reverse ETL, event streaming, data modeling)
- Hands-on experience with AI/LLM tools (e.g., GPT-4, Claude, Gemini) for building prompt-based workflows, automations, or agents
- Strong communication skills for technical and executive audiences
- Ability to evaluate AI outputs for accuracy, risk, and appropriateness in customer-facing scenarios
- Experience building operational efficiencies and AI-driven workflows within enterprise environments is highly valued
Benefits:
- Competitive total cash compensation: $180,000–$200,000 CAD, plus meaningful equity
- Remote-first flexibility with a goal-based work style and optional flexible time off
- Monthly company-wide Recharge Days and annual home office stipend
- Comprehensive health, dental, vision, life, and disability coverage fully paid for Canadian employees and dependents
- 401(k) or RRSP program with generous company match
- Spot bonuses for major milestones and product launches
- Professional development stipend, quarterly hackathons, and exposure to executive leadership
- Opportunity to work directly with enterprise customers and AI-first marketing technologies
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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