What are the responsibilities and job description for the Senior Customer Quality Specialist position at hitachi?
Location: Dammam, Eastern Region, Saudi Arabia Job ID: R0119192 Date Posted: 2026-05-13 Company Name: HITACHI ENERGY LTD Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: The opportunity Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues. How you’ll make an impact Strong GIS product knowledge and HV Sub-station protection and Operations. Quality Control/Quality Assurance and QMS & Internal Quality Auditing. Quality Tools, RCA, Lean Six Sigma, SAP QM Module. Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites. Responsible for maintaining customer satisfaction ratings and conducting customer audits. Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers. Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background Bachelor’s degree in engineering preferably Electrical or Mechanical. 12-15 Years’ experience. l &C, service colleagues in SA or other countries. Dealing with quality escalations and collaborating with cross functions. Driving Change and diligence. Influencing Continuous Improvement and decision making and time Management. Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.