What are the responsibilities and job description for the Product Owner (Client Experience) position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Owner (Client Experience) based in Italy.
This role focuses on shaping and improving the post-payment experience for a global digital product used by millions of customers worldwide. You will be responsible for ensuring that paying users quickly reach meaningful value by successfully connecting and engaging with relevant matches. The position sits at the intersection of product strategy, user behavior, and data-driven optimization, with a strong emphasis on activation and customer success. You will work in a fast-paced, international environment alongside cross-functional teams including analytics, design, and engineering. The goal is to reduce friction in discovery and matching flows while increasing user satisfaction and engagement. This is a high-impact role where your decisions directly influence user retention and perceived product value across multiple global markets.
\n- Own and continuously improve the post-payment customer journey across core product experiences, ensuring users reach meaningful engagement quickly and consistently.
- Increase user activation by helping paying customers find high-quality matches and sustain early communication within the first week of use.
- Identify friction points in discovery, recommendation, and matching flows, and design solutions to improve relevance and user satisfaction.
- Optimize the quality and personalization of offers, invites, and recommendations based on user behavior and preferences.
- Define and refine customer segmentation strategies to tailor experiences to different user needs and expectations.
- Collaborate closely with analytics, engineering, and design teams to test hypotheses, measure impact, and iterate on solutions.
- Develop engagement and reactivation mechanics, including personalization, gamification, and communication tools to improve retention and value realization.
Requirements:
- Strong experience in B2C product management, ideally in platforms with complex discovery, matching, or recommendation systems.
- Proven track record of improving user activation, onboarding, or time-to-value in consumer-facing digital products.
- Solid understanding of customer journey design, particularly in post-payment or subscription-based environments.
- Experience working with data-driven product development, including experimentation, A/B testing, and behavioral analysis.
- Ability to design and improve segmentation, personalization, and recommendation logic.
- Strong analytical mindset with the ability to identify core user problems beyond surface-level feature requests.
- Experience working with high-choice environments where users navigate multiple offers, options, or pathways.
- Fluent Russian is required.
Benefits:
- Fully remote work opportunity.
- 28 calendar days of annual vacation.
- 7 wellness days per year for rest and personal needs without using sick leave.
- Annual training and development support (50% coverage) for courses, conferences, and professional events.
- English language learning discounts for employees.
- Health support allowance of up to $1,000 gross per year for medical insurance or healthcare expenses for employees and close family members.
- Workplace support budget of up to $1,000 gross every 3 years for home office setup or co-working space expenses.
- Internal gamified recognition system with rewards redeemable for merchandise, experiences, and team activities.
- Referral bonuses of up to $5,000 for successful candidate recommendations.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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