What are the responsibilities and job description for the Bilingual Customer Support Representative position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Support Representative based in Canada.
This role is focused on delivering exceptional customer service experiences to users across Canada, with a strong emphasis on supporting French-speaking customers, including those in Quebec. You will handle a high volume of inbound interactions through phone, email, and chat, ensuring that each request is resolved accurately, efficiently, and with a strong customer-first mindset. The position plays a key role in maintaining customer satisfaction and ensuring smooth day-to-day operations across support channels. You will also collaborate closely with internal teams to resolve complex issues and improve service outcomes. The environment is fast-paced, dynamic, and highly collaborative, requiring strong communication skills and the ability to manage multiple priorities. This is an excellent opportunity for someone who thrives in customer-facing roles and enjoys problem-solving in a structured, performance-driven setting.
\n- Handle a high volume of inbound customer inquiries via phone, email, and live chat in both French and English.
- Provide timely, accurate, and professional support to customers and members across Canada.
- Maintain detailed and accurate records of all customer interactions in internal systems.
- Troubleshoot issues, research account details, and ensure requests align with company policies and procedures.
- Collaborate with internal teams to resolve escalated or complex customer concerns.
- Meet or exceed performance KPIs, including response time, quality standards, and handle time targets.
- Ensure a consistent, high-quality customer experience tailored to French-speaking users.
- Contribute to process improvements and share insights to enhance overall service delivery.
Requirements:
- Fully bilingual in French (Quebecois) and English, both written and spoken.
- 1–2 years of customer service or contact center experience (preferred).
- Strong communication skills with the ability to remain professional and empathetic in all interactions.
- Ability to manage multiple priorities in a high-volume, fast-paced environment.
- Strong problem-solving skills with the ability to de-escalate customer concerns effectively.
- Comfortable using Microsoft Office tools (Word, Excel, Outlook) and learning new systems quickly.
- Strong attention to detail and ability to follow processes accurately.
- Ability to work flexible shifts, including evenings, weekends, or holidays as required.
- Reliable internet connection and a dedicated workspace for remote work.
Benefits:
- Competitive annual salary ranging from CAD 47,800 to CAD 49,000, based on experience and location.
- Open PTO policy offering flexibility in how and when you take time off.
- Quarterly “Days of Disconnect” for global company-wide rest and recharge.
- Comprehensive health coverage including medical, dental, and vision plans.
- Parental and family leave benefits, including support for growing families and pets.
- Wellness support including Employee Assistance Program and Calm App subscription.
- Quarterly wellness reimbursement to support your personal fitness journey.
- Inclusive, values-driven culture focused on belonging, growth, and teamwork.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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