Bilingual Customer Service Representative

JOB DESCRIPTION About the Job Guest Supply Canada , a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in distributing products such as personal care items, a full range of textiles, paper products, and hotel room accessories to the travel and leisure industry. Guest Worldwide is a leading global manufacturer and distributor for this industry, supplying products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care items and distribute almost everything you find in public areas and hotel rooms. Summary: We are seeking a bilingual (English and French) Customer Service Representative to support clients and the sales team in marketing hotel and operational supplies. As a first-line service provider for Sysco Guest Supply Canada clients, you will contribute to our success by delivering high-quality service, processing customer orders according to a set schedule, and resolving their concerns regarding orders and deliveries. You will also provide information on Sysco Guest Supply Canada's products and services to ensure their satisfaction. Customer and sales team support: Answer incoming calls and emails from the sales team. Research and provide information such as estimated time of delivery (ETA), customer history, order tracking, delivery issues, proof of delivery, etc. Provide the customer with order history (item number, quantity, etc.) and prices. Process orders (new, cancellations or additions), invoices, credits/returns and respond to customer requests. Enter and update dropshipping orders from suppliers, including manufacturer ID, cost of goods, color specifications, sizes, etc. Out-of-stock items : check the delivery time. If the item is not available quickly, check availability in other distribution centers or offer a replacement item. Search for and obtain delivery time, proof of delivery, shipment tracking, and information on returns or other requests. Prepare and send order acknowledgments. Inform the sales team and the client of standard procedures, order status, and/or problem resolution, as needed. Follow up verbally or in writing to ensure customer satisfaction. Keep the customer service manager informed of any important situation, difficulty or problem related to customers. Review and resolve customer order issues, such as delivery problems, shipping discrepancies, and stockouts. Process adjustment or return authorization requests after approval. Review any exceptions to standard shipping policies with management. Qualifications / Skills / Requirements: Must be bilingual - English and French. High school diploma or equivalent required; college diploma preferred. Minimum 2 years of customer service experience, including knowledge of shipping procedures, inventory control practices and product specifications (dimensions, weight, etc.). Experience in call centers and order management is an asset. Excellent communication skills (oral and written), interpersonal skills, and professionalism. Ability to present information effectively and answer questions from suppliers, clients, managers, and colleagues. Ability to work proactively and constructively with internal teams. Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities. At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together. COMPANY OVERVIEW Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit www.guestsupply.ca. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Our Purpose: Connecting the world to share food and care for one another Our Mission: Delivering success for our customers through industry-leading people, products and solutions Our Identity: Together we define our future of foodservice and supply chain Here’s a sample of the many benefits Sysco colleagues enjoy: Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups (*benefits may vary based on location or bargaining unit) ADDITIONAL INFORMATION This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team. This Job Requisition is for an existing vacancy. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.

Salary : $68