What are the responsibilities and job description for the Manager, Fund Administration (Investor Services) position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Fund Administration (Investor Services) in Canada.
In this role, you will lead a high-performing Investor Services team responsible for delivering best-in-class fund administration support across a diverse portfolio of private markets clients. You will oversee day-to-day operations while ensuring exceptional service quality, strong SLA performance, and high customer satisfaction. Acting as a key escalation point, you will resolve complex client issues and coordinate cross-functional efforts to drive timely outcomes. You will also play a central role in shaping team development, coaching managers and associates, and strengthening operational capabilities. This position combines leadership, client engagement, and process optimization within a fast-growing, technology-enabled financial services environment. It offers the opportunity to influence service strategy, scale operations, and directly impact the experience of institutional investors and fund managers.
\n- Lead, coach, and develop a team of Investor Services Associates and Assistant Managers to ensure strong performance, engagement, and professional growth.
- Own key operational metrics including SLA compliance, service quality, and customer satisfaction across assigned client portfolios.
- Act as senior escalation point for complex investor services issues, coordinating resolution across internal teams and stakeholders.
- Manage workload distribution, capacity planning, and resource allocation to ensure operational efficiency and service continuity.
- Drive process improvements, automation initiatives, and operational controls while identifying opportunities for product and service enhancements.
- Partner with Product, Sales, and Operations teams to align service delivery with broader business objectives and growth priorities.
- Report on team performance, risks, and operational trends to senior leadership, ensuring visibility and accountability.
Requirements:
- 6–10 years of experience in fund administration, investor services, or a related financial services environment.
- 2 years of people management experience with demonstrated success in building and leading high-performing teams.
- Strong understanding of investor services operations and private markets fund structures.
- Proven ability to analyze data and use insights to drive performance, decision-making, and operational improvements.
- Excellent communication and stakeholder management skills, including experience presenting to senior leadership.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced, high-volume environment.
- Experience leading process improvement initiatives and driving operational change at scale.
Benefits:
- Competitive base salary with equity participation
- Comprehensive health, dental, and vision insurance for employees and families
- Flexible Time Off policy plus paid company holidays
- Generous parental leave, medical leave, and bereavement leave
- 401(k) retirement savings plan
- Healthcare FSA and commuter benefits programs
- Remote-first flexibility with customizable work and equipment setup
- Professional development stipend for continuous learning
- Monthly wellness stipend for remote work support
- Mental health benefits including coaching and therapy access
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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