What are the responsibilities and job description for the Customer Success Manager position at Jobgether?
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Brazil.
This role focuses on managing and growing a large portfolio of SMB and mid-market customers through scalable, data-driven success strategies. You will be responsible for ensuring customers achieve value quickly and continuously throughout their lifecycle, using automation, structured programs, and proactive engagement rather than purely manual interactions. The position plays a key role in driving adoption, retention, and expansion by identifying risks early and acting on usage signals and customer health indicators. You will collaborate closely with onboarding, product, and cross-functional teams to ensure smooth customer journeys and consistent value delivery. This is a highly operational and strategic role in a fast-paced SaaS environment where efficiency, scalability, and customer outcomes are at the center of success. It is ideal for someone who enjoys building systems, working with data, and improving processes to support growth at scale.
\n- Manage a high-volume portfolio of SMB and mid-market accounts, ensuring engagement and retention at scale.
- Drive customer adoption and success through automated touchpoints, scalable programs, and data-driven outreach.
- Prioritize accounts based on health scores, risk levels, and expansion opportunities.
- Ensure successful onboarding and early time-to-value for new customers.
- Monitor usage and proactively intervene when accounts show signs of inactivity or churn risk.
- Design and implement scalable customer success programs, including email campaigns, webinars, and in-app engagement flows.
- Build and optimize repeatable playbooks for onboarding, adoption, renewal, and expansion.
- Collaborate with onboarding and cross-functional teams to ensure seamless customer handoffs and experience continuity.
- Identify at-risk accounts early using health and behavioral signals, taking corrective action to reduce churn.
- Support renewals and expansion through ongoing engagement and value reinforcement.
- Track and analyze key KPIs such as adoption, retention, churn risk, and customer engagement.
- Share insights and feedback with internal teams to improve product, processes, and customer experience.
Requirements
- 2–4 years of experience in Customer Success, Account Management, or similar customer-facing roles in SaaS or B2B environments.
- Experience managing a high-volume book of business with multiple accounts simultaneously.
- Strong operational and analytical mindset with ability to work with data and identify trends.
- Familiarity with CS and CRM tools such as Vitally, Intercom, HubSpot, or Salesforce.
- Experience building or optimizing customer success playbooks, workflows, or automation strategies.
- Strong communication, organizational, and relationship management skills.
- Ability to balance speed, scalability, and quality in a fast-paced environment.
- Comfortable working independently while also collaborating in cross-functional teams.
- Strong multitasking ability and results-oriented mindset.
- Fluent English (written and spoken); additional languages are a plus.
Benefits
- Competitive compensation aligned with experience and performance.
- Remote-first work environment with flexibility.
- Career growth opportunities in a fast-scaling global organization.
- Structured training programs and ongoing performance feedback.
- Referral bonuses and incentive programs.
- Product discounts for personal and business use.
- Multicultural and collaborative international team.
- Dynamic and fast-paced work environment with strong leadership support.
- Opportunities for professional development and internal advancement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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