What are the responsibilities and job description for the Bilingual Claims Service Representative position at Jobgether?
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Claims Service Representative based in Canada.
This role is a key frontline position within a fast-paced insurance environment, focused on delivering immediate and empathetic support to policyholders reporting claims.
You will be responsible for ensuring every inbound call is handled with professionalism, accuracy, and a strong customer-first mindset, often in high-pressure or time-sensitive situations.
Working in a remote setting, you will play a critical role in documenting claim details, assessing urgency, and coordinating next steps with adjusters and vendor partners.
The position requires strong communication skills in both French and English, as well as the ability to follow structured protocols while maintaining service excellence.
You will contribute directly to customer satisfaction by ensuring timely, clear, and effective claims intake and resolution support.
It is a dynamic overnight role where attention to detail, judgment, and reliability are essential to operational success.
- Handle inbound calls from policyholders reporting insurance claims, ensuring a professional, empathetic, and service-oriented experience.
- Accurately collect, document, and review initial loss details and ensure proper completion of call reports.
- Determine claim urgency and follow established protocols to escalate cases requiring immediate adjuster intervention.
- Coordinate dispatch of adjusters and external vendor partners as needed to support timely claim handling.
- Review claim information to ensure proper next steps in alignment with internal guidelines and service agreements.
- Respond to branch and internal inquiries, directing them to the appropriate departments when required.
- Maintain accurate records and databases, identifying trends in service issues and reporting insights to management.
- Ensure all communication and documentation meet quality, compliance, and procedural standards.
- Support continuous improvement by identifying opportunities to enhance service delivery and operational efficiency.
Requirements:
- Post-secondary education is required.
- Minimum 1 year of experience in customer service, call center, or administrative roles.
- Fully bilingual in French and English (spoken and written) is mandatory.
- Strong computer literacy and ability to quickly learn new systems and tools.
- Excellent communication skills with a strong customer service orientation.
- Strong attention to detail and ability to follow structured procedures accurately.
- Ability to manage difficult customer interactions with professionalism and empathy.
- Strong time management, organizational skills, and ability to work in a fast-paced environment.
- Dependable, adaptable, and able to work rotating overnight shifts (12AM–8AM).
- Strong teamwork mindset with a commitment to quality and service excellence.
- High-speed internet connection required for remote work (minimum 50 Mbps download/upload).
Benefits:
- Competitive annual salary ranging from $38,700 to $53,700 CAD.
- Remote work opportunity with full-time stable scheduling (37.5 hours/week).
- RRSP retirement savings plan with employer match.
- Comprehensive E-flex benefits program including health and wellness support.
- Employee assistance and wellness initiatives.
- Paid training program and ongoing career development opportunities.
- Employee recognition programs and referral bonuses.
- Exposure to the insurance and claims services industry with growth potential.
- Inclusive and accessible workplace with accommodation support available throughout the hiring process.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Salary : $38,700 - $53,700