What are the responsibilities and job description for the Service Manager (HVAC/Mechanical) - California & Colorado Operations position at JoB Training & Coaching?
Summary
We are seeking a driven Service Manager to lead operations in Northern California, Southern California, or Denver, Colorado. This role is critical for managing high-level commercial relationships and leading a team of field technicians to achieve operational excellence. The ideal candidate will bridge the gap between technical field expertise and strategic management, ensuring that all contractual obligations for our diverse commercial client base—including supermarkets and military facilities—are met with precision. This position focuses on proactive leadership, revenue growth, and maintaining the highest standards of service quality in the mechanical and refrigeration industry.
Key Responsibilities
We are seeking a driven Service Manager to lead operations in Northern California, Southern California, or Denver, Colorado. This role is critical for managing high-level commercial relationships and leading a team of field technicians to achieve operational excellence. The ideal candidate will bridge the gap between technical field expertise and strategic management, ensuring that all contractual obligations for our diverse commercial client base—including supermarkets and military facilities—are met with precision. This position focuses on proactive leadership, revenue growth, and maintaining the highest standards of service quality in the mechanical and refrigeration industry.
Key Responsibilities
- Operational Leadership: Manage and mentor a team of field technicians, setting clear performance expectations and providing technical guidance to ensure corporate goals are achieved.
- Client Management: Build and sustain strong relationships with commercial administrators and field advocates, ensuring smooth onboarding and consistent service delivery.
- Strategic Growth: Drive revenue growth and profitability within the assigned territory while expanding the customer site count and diversity.
- Performance Monitoring: Utilize data tools such as Power BI and remote monitoring systems to track technical proficiency, paperwork accuracy, and time management.
- Risk Mitigation: Implement measures to prevent customer product loss and ensure all incidents are documented and reported within 24 hours.
- Quality Control: Conduct on-site evaluations to verify that work meets established safety standards and technical techniques; coordinate corrective action plans when deficiencies are identified.
- Resource Coordination: Collaborate with dispatch, parts, and billing departments to ensure efficient resource allocation and minimize equipment downtime.
- Experience: At least 1 year of experience in a similar leadership or mid-senior level field technician role (5 years preferred).
- Technical Expertise: Strong background in commercial mechanical systems or HVAC/R; candidates must have experience strictly in commercial environments (non-residential).
- Education: High school diploma or equivalent is required.
- Leadership Skills: Proven ability to manage, train, and hold team members accountable while maintaining a professional representation of corporate values.
- Communication: Exceptional verbal and written communication skills for reporting to the Regional Director and interacting with high-level client stakeholders.
- Analytical Ability: Proficiency in reviewing quotes, proposals, and operational metrics to guide decision-making.
- Logistics: Must be able to travel to various customer sites within the assigned territory as needed.
- Competitive 401(k) matching up to 5%.
- Comprehensive insurance package with the majority of costs covered by the company.
- Stability within a well-established organization operating across 19 states.
- Efficient hiring process with an average time-to-hire of 20 days from the first interview.