Cafe Worker

POSITION DESCRIPTION

JOB TITLE:    Café Worker

IMMEDIATE SUPERVISOR: Café Manager/Operations Manager

DATE PREPARED OR REVISED: 09/08/2025

PURPOSE: The Café Worker is responsible for participating in daily café operations, supporting the team to deliver excellent customer service, and ensuring high standards of food safety and cleanliness. This role involves leading by example and helping team members when needed.  

ESSENTIAL FUNCTIONS:   Physical dexterity; fine and gross motor ability.  Must be able to follow written or oral directions.  Must be able to sit or stand for long periods of time and lift light to moderate loads. Must be able to bend, stoop, kneel, reach, climb, and be capable of successfully carrying out and completing café duties unsupervised. Ability to work under pressure in a fast-paced environment.

EDUCATION, TRAINING OR EXPERIENCE: Proven experience in a café, coffee shop, or food service environment (leadership experience preferred). Must have good organizational and multitasking skills. Must have a professional public image, with a clean and groomed appearance. Must have the ability to pass a WVCares Background Check and maintain for the duration of employment. Must pass a drug screening. Must have knowledge of food safety and hygiene regulations. Must be willing to obtain a WV Food Handlers permit from the Health Department. Must be available and willing to work primarily Monday-Friday 8am-4pm, with the possibility of schedule change with future growth of the business. Must have a valid Driver’s License, access to a reliable vehicle, a good driving record, and ability to be on the company vehicle insurance policy. Must have basic math and POS/cash handling skills. Experience working with individuals with disabilities is a plus.

MANAGERIAL / SUPERVISORY SKILLS: The Café Worker is responsible for assisting in quality control and inspection of work performed by co-workers.

GOODWILL / HUMAN RELATIONS SKILLS: The Café Worker has contact with the public; therefore, tact and courtesy are essential.  Must demonstrate appropriate work behaviors at all times. Excellent communication and interpersonal abilities.

KNOWLEDGE, SKILLS AND MENTAL EFFORT: Must be able to understand and carry out a sequence of steps given orally, by sign language, or in written form.  Work is well defined, and the Café Worker must be able to follow a daily and weekly schedule. Must be aware of and obey all safety requirements. 

TYPE OF SUPERVISION RECEIVED: Supervision will be intermittent.

PRIMARY RESPONSIBILITIES:

1. Participate in the day-to-day operations of the café, ensuring smooth service and customer satisfaction.
2. Participate in motivating and supporting other café staff to maintain high standards in customer service and food preparation.
3. Participate in meal preparation daily.
4. Restocks supplies and monitor inventory levels, letting supervisor know if they are running low.
5. Relays problems, concerns, information, program ideas, or other items of interest in a timely manner to the appropriate manager.
6. Relays customer queries and complaints professionally and promptly.
7. Advocates for a positive image of people with disabilities.
8. Assists in maintaining a clean and safe kitchen that passes regular health inspections.
9. Washes dishes, cleans kitchen equipment, and complies with hygiene and food safety standards.
10. Ensure compliance with health, safety, food hygiene, and food service policies, and that procedures are followed.
11. Open and close the café as required, including handling cash and till reconciliation.
12. Consistently promotes and maintains a positive attitude and team culture which is imperative to successfully supporting each employee.
13. Assist with deliveries.

SECONDARY RESPONSIBILITIES:

1. Responsible for safety and security of the café while shift is operating and while closing shift.
2. Participates in training as required.
3. Other duties as assigned.

Incumbent’s Statement

I understand this description is set forth by way of example and not by way of limitation, the significant tasks and duties, responsibilities, authority, relationships and accountabilities assigned to the employee in this position.  It does not confer inherent rights to a particular task, duty, responsibility, authority, relationship or accountability and does not constitute an employment contract between Job Squad and the employee assigned to this position.

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Signature                                                                     Date

Job Squad, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, veteran status or any other legally protected status. As an employer with an Affirmative Action Program, we comply with government regulations, including Affirmative Action responsibilities where they apply.

Salary : $12 - $13