Client System Support

EPS Company is seeking a highly skilled Client Systems Support professional to maintain, troubleshoot, and repair IT systems at Shaw Air Force Base. The candidate will play a critical role in ensuring seamless IT operations and compliance with DoD and AFCENT standards.

 Qualifications:

Security Certification Required

U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required

Experience in IT system maintenance, troubleshooting, and repair 

Knowledge of DoD/AFCENT standards and cybersecurity policies

Proficiency in Help Desk operations and IT asset management

Strong communication and documentation skills

Key Responsibilities:

· Provide prioritized service restoration as per the Escalation Matrix.

· Instruct users on system operations and report unauthorized hardware/software changes.

· Manage Help Desk tickets, ensuring proper documentation of all actions.

· Support inspections, audits, and comply with Information Assurance standards.

· Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.

· Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.

· Maintain warehouse facilities and transport hardware as required.

· Develop and submit Client Systems Support Monthly Status Reports.

If you require accessibility assistance for open position, please contact the Human Resources Department (Located in NJ) at EPS Corporation.

VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA