City Hall Support Assistant

**Communication for this position will be through email. You will receive an email shortly after you complete your application. If you do not receive this email, check your spam/junk folder. If the email is there, mark it as not spam (or however this works through your email provider) so that you can stay informed as we go through the hiring process. Emails provided by and hidden through Indeed will not work with our system and you will not receive responses. Please apply with your normal email address.**

The City of Elk River is seeking candidates for a Full-Time position of City Hall Support Assistant. This position is the first contact to customers at the front desk at City Hall. The City Hall Support Assistant performs a variety of duties such as answering phones, directing inquiries to the appropriate departments, issuing permits, processing mail, word processing, assisting other departments with projects, etc. Hours of work are Mon through Fri 8:00 a.m. to 4:30 p.m., (summer hours 7:30 a.m. to 5:00 p.m. Mon through Thurs, 7:30 a.m. to noon on Fri).

The City provides a competitive benefits package, including medical, dental, life, STD/LTD insurances, flex spending plan, Public Sector Loan Forgiveness Program (PSLF), generous leave plans, including ESST, free Employee Assistance Plan (EAP) service, Pension through the MN Public Employees Retirement Association (PERA), and more for qualified employees.

Application deadline is Thursday, May 07, 2026.

If you require accommodation with the application process call 763.635.1000 and ask for HR.
The City of Elk River is an Equal Opportunity Employer.

Click here for Important Facts about Information on your Employment Application

City of Elk River-City Hall Support Assistant-Position Description

 Essential Functions

1. Performs receptionist duties.
   1. Receives, screens, and transmits telephone calls and messages to city employees.
   2. Answers routine questions about hours and locations and explains departmental services, programs, and procedures.
   3. Greets the public and directs them to the appropriate city department.
   4. Issues compost passes.
   5. Receives and tracks bid packets.
   6. Schedules security door overrides.
   7. Organizes and scans documents into digital management system.
   8. Maintains calendars of city meetings and events.
   9. Assists all city departments with miscellaneous clerical projects.
   10. Maintains the reception area.

      2.  Performs clerical support duties.

1. 1. Processes outgoing mail and coordinates other methods of shipment.
   2. Opens and reviews incoming mail and routes to appropriate location.
   3. Types memos and correspondence as needed.
   4. Updates city code books.
   5. Receives payments.
   6. Creates and updates pages for in-house electronic bulletin boards.
   7. Places orders for office supplies, logo clothing, plaques, and business cards.
   8. Provides election support.

      3.  Provides support with internal employee communications.

1. 1. Works with team to promote employee engagement and help foster a positive workplace culture
   2. Assists team with maintaining internal communications tools, such as employee intranet, ensuring they remain up to date.

       4.  Performs other essential job duties.

1. 1. Regular and timely work attendance.
   2. Follows all safety procedures.
   3. Participates in safety training.   

Required Knowledge, Skills, and Abilities

• Ability to answer, screen, and forward incoming phone calls.
• Ability to handle queries and complaints from the general public.
• Ability to be resourceful and proactive when issues arise.
• Ability to work independently and assume responsibilities with minimal direct supervision.
• Ability to positively communicate with fellow employees.
• Ability to present a positive and professional image of the city to the public.
• Ability to deal and communicate with the public in a courteous and efficient manner.
• Ability to use computer, word processing software, copier, and other standard office equipment.

Minimum Qualifications

• High school diploma or equivalent.
• One-year experience as a receptionist.
• Demonstrated experience in Microsoft Office software.                                                     

Preferred Qualifications

• Specialized receptionist training.
• Municipal experience.

Physical Requirement                                                         Frequency
ESSENTIAL
Sitting                                                                                      Daily
Repetitive Movements                                                          Daily
Carrying Objects                                                                    Daily
Operation of Telephone/Radio                                            Daily
Office Equipment Operation                                                Daily
Computer/Typewriter Operation                                         Daily
Requires Good Vision                                                            Daily
Requires Good Hearing                                                         Daily
Requires Sense of Touch                                                       Daily
Requires Fine Motor Skills                                                     Daily
Requires Near Vision                                                              Daily
Operating a Vehicle                                                                 Occasionally

HIGHLY IMPORTANT
Standing or Walking                                                               Daily
Lifting Objects Waist to Shoulder                                        Weekly or Monthly
Requires Far Vision                                                                 Weekly or Monthly

MODERATELY IMPORTANT
Twisting/Turning                                                                      Occasionally
Lifting Objects Knee to Waist                                                 Occasionally
Exposure to Irritants/Fumes                                                  Occasionally
Requires Good Color Vision                                                   Occasionally
Requires Depth Vision                                                             Occasionally
Requires Peripheral Vision                                                     Occasionally

This Position Description is not intended to be all-inclusive.  It is within the City of Elk River’s discretion to assign additional duties and responsibilities or remove duties and responsibilities at any time. 

This Position Description does not constitute a Contract of Employment.

Salary : $24 - $32