Kitchen & Bath Showroom Manager

 Daikin Division

Williams Distributing Co. and Shoemaker Inc.

Position Summary

The Kitchen & Bath Showroom Manager is responsible for leading the daily operations, sales performance, and customer experience within a showroom specializing in high-end kitchen and bath products. This role oversees a team of sales professionals, either a larger salaried team or a smaller commission-based group, and is accountable for driving revenue, maintaining client relationships, and ensuring exceptional service. The ideal candidate combines strong leadership skills with hands-on selling experience and a passion for design and construction. 

Position Responsibilities

May include:

·        Lead, coach, and motivate showroom sales staff to meet individual and team sales goals

·        Provide in-depth product knowledge and guidance on kitchen and bath solutions

·        Assist sales staff in servicing and expanding both new and existing accounts

·        Build and execute sales strategies for both retail and builder markets

·        Develop and maintain relationships with builders, remodelers, and contractors

·        Deliver compelling sales presentations and close business opportunities

·        Monitor showroom performance against margin and revenue targets

·        Conduct regular team meetings, training sessions, and performance reviews

·        Participate in industry events, trade shows, and professional associations

·        Oversee showroom appearance, merchandising, and customer experience standards

·        Ensure consistent use of CRM software to track customer interactions and sales activities

·        Review CRM entries and follow up with team members to ensure accountability

·        Support promotional planning, sales forecasting, and budget management

·        Complete administrative tasks including reports, expense tracking, and itineraries

·       Perform additional duties and projects to support ongoing business needs

Knowledge & Skills

·        Management experience, preferably in retail or showroom environments

·        Proven sales experience, especially in consultative or commission-based roles

·        Experience in the kitchen & bath industry strongly preferred

·        Familiarity with plumbing, cabinetry, countertops, and related building materials a plus

·        Knowledge of design software such as 2020 Design Live is beneficial

·        Strong understanding of P&L, budgeting, and promotional planning

·        Proficiency in Microsoft Office (Outlook, Word, Excel) and CRM platforms

·        Excellent communication, leadership, and team development skills

·        Ability to apply sound judgment, integrity, and professionalism in all aspects of the role

·        Project management or contracting experience is a plus

Experience

·        5 years of management experience, preferably in retail or showroom environments

·        3 years in a supervisory or lead position

·       Experience in promotional planning, sales forecasting, and the kitchen & bath industry; plumbing knowledge a plus but not required

People Management

YES

Physical Requirements / Work Environment

·        Must be able to perform essential responsibilities with or without reasonable accommodations

·        Willingness to travel for jobsite visits, training, and industry events as needed

·        Ability to work in a fast-paced showroom environment with a focus on customer service and sales

Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.