What are the responsibilities and job description for the Kitchen and Bath Coordinator position at Daikin Comfort?
May Include
Team lead for Customer Services Representatives (CSRs) by assisting the Branch Manager with training and reporting.
Work with the Branch Manager (BM) to ensure delegated work flow to CSR’s is achieved.
Provide feedback to Customer Service employees on performance under direction with the BM.
Provide motivation to staff to give excellent customer service to our customers.
Coach & train employees as needed.
Capture, compile and analyze data relating to department /customer service activities.
Participate and/or lead process improvement efforts.
Assists manager to fill open positions in department, review resumes and interview potential candidates.
Participate in additional projects to support ongoing business needs. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects/activities to support ongoing business needs. Nature & Scope
May provide direction amongst Customer Service Representatives
Ensure all employees are following work processes/procedures and take the required
Page 2 of 2
Support sales teams and inside account representatives as well as all branches if needed Knowledge & Skills
Experience with performance metrics, process improvement, and policy enforcement
Superior Customer Service skills
Effective conflict resolution skills and maintain professionalism, poise during stressful situations
Productive Relationship Management Skills
Experience with training methods
Excellent verbal and written communication skills including listening skills.
Working knowledge of Microsoft Office – Outlook, Word, Excel
Strong analytical, data analysis and problem-solving skills
Effective organizational and time management skills; ability to handle changing priorities
5 plus years of supplying superior customer service experience
CSR Supervisory/lead Experience Preferred Education/Certification
Reports To: Supervisor, Customer Service
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities
Team lead for Customer Services Representatives (CSRs) by assisting the Branch Manager with training and reporting.
Work with the Branch Manager (BM) to ensure delegated work flow to CSR’s is achieved.
Provide feedback to Customer Service employees on performance under direction with the BM.
Provide motivation to staff to give excellent customer service to our customers.
Coach & train employees as needed.
Capture, compile and analyze data relating to department /customer service activities.
Participate and/or lead process improvement efforts.
Assists manager to fill open positions in department, review resumes and interview potential candidates.
Participate in additional projects to support ongoing business needs. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects/activities to support ongoing business needs. Nature & Scope
May provide direction amongst Customer Service Representatives
Ensure all employees are following work processes/procedures and take the required
Page 2 of 2
Support sales teams and inside account representatives as well as all branches if needed Knowledge & Skills
Experience with performance metrics, process improvement, and policy enforcement
Superior Customer Service skills
Effective conflict resolution skills and maintain professionalism, poise during stressful situations
Productive Relationship Management Skills
Experience with training methods
Excellent verbal and written communication skills including listening skills.
Working knowledge of Microsoft Office – Outlook, Word, Excel
Strong analytical, data analysis and problem-solving skills
Effective organizational and time management skills; ability to handle changing priorities
- Ability to apply good judgement, strong work ethics and integrity on the job Competency
5 plus years of supplying superior customer service experience
CSR Supervisory/lead Experience Preferred Education/Certification
- High School diploma or GED equivalent, college preferred People Management No Physical Requirements / Work Environment
Reports To: Supervisor, Customer Service
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities