What are the responsibilities and job description for the Overnight Customer Service Representative position at JMT Staffing Solutions?
Our client a message service company right outside of Springfield, MA is looking for a overnight Customer Service Representative to work an 11pm-7am overnight shift on Wednesday's and Thursday's and a 3pm-11pm shift on Sunday's. There could also be a chance pick up more hours during the week if you would like. Pay would be $17.50/hr and being that it is an overnight shift, the phones are usually not that busy. The calls that are coming in have to be taken and the messages need to be passed on to the client companies, so that they get the messages the next morning.
Duties:
- Answer calls and take messages overnight to pass on to client companies
- Utilize computerized systems to efficiently process customer requests and maintain accurate records
- Demonstrate excellent phone etiquette, ensuring that all customer interactions are professional and courteous
- Meet or exceed customer service performance metrics and talk time goals
- Maintain a high level of professionalism and confidentiality when handling sensitive customer information
Qualifications:
- High school diploma
- Proficiency in operating multi-line phone systems
- Excellent phone etiquette and communication skills
- Experience in data entry and clerical tasks
- Strong typing skills for quick and accurate responses
- Driver's License (Required)
- Ability to arrive on time and work an overnight schedule including one night over the weekends as well
If interested in this overnight Customer Service Representative position, please contact JMT Staffing Solutions directly or apply to this ad immediately and a staffing manager will be back in touch with more details. This position would pay $17.50/hr and would move quickly through the interview process.
Our mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.
Our primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.
Salary : $18