Customer Service Representative

Our client, a busy pool service company is seeking a dependable and organized Customer Service & Scheduling Representative to join their team in Billerica, MA on a temporary to hire basis. This would be a in-office Mon-Fri 7am-4pm schedule, with more hours offered potentially during their busy season (May through Sept). This position is the primary point of contact for customers and plays a key role in coordinating daily service schedules for technicians. The ideal candidate is professional, detail-oriented, and comfortable handling a fast-paced workload during the pool season.

Responsibilities:

• Answer incoming customer calls, emails, and service inquiries
• Schedule and coordinate pool openings, closings, maintenance visits, and repair appointments
• Communicate scheduling updates and service information to customers and field technicians
• Maintain accurate customer records and appointment details
• Assist with route planning and daily scheduling adjustments
• Provide excellent customer service and resolve customer concerns professionally
• Process work orders, invoices, and general administrative tasks
• Support office operations as needed during peak seasonal periods

Qualifications:

• Previous customer service, dispatching, or scheduling experience preferred
• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient with Microsoft Office and general computer systems
• Friendly, professional, and reliable attitude
• Experience in service, construction, HVAC, landscaping, or pool industries is a plus

What We Offer:

• Weekends off
• Opportunity for permanent hire based on performance
• Supportive team environment
• Stable and growing local company
• Competitive hourly pay based on experience ($22-25/hr)
• H/D/V Insurance, PTO, 401K w/company match (all offered once permanent offer is made)

This Customer Service & Scheduling Representative position is an excellent opportunity for individuals seeking an engaging role that combines administrative expertise with exceptional customer service. We welcome applicants who are detail-oriented, proactive, and eager to contribute to a positive work environment. This client company is looking to interview people in the next few days and start someone within the next week.