What are the responsibilities and job description for the Splunk & IT Operations Analytics Lead – KPI/SLA Monitoring position at JMD Technologies Inc.?
Title: Splunk & IT Operations Analytics Lead – KPI/SLA Monitoring
Location: Greater Albany, NY Area (Hybrid – 2 days onsite per week)
Employment Type: Contract (9 months to start)
Status: Accepting Candidates
About the Role
Lead operational analytics, Splunk log management, observability, and KPI/OKR governance across enterprise applications and technology services. Analyze system performance, identify recurring issues, and deliver actionable insights to improve service reliability and operational efficiency.
Key Responsibilities
- Develop and optimize Splunk SPL searches, dashboards, alerts, and scheduled reports to analyze application and system logs.
- Define and maintain KPI/OKR metrics, targets, data sources, validation controls, and reporting schedules.
- Build operational dashboards and scorecards tracking availability, latency, error rates, and SLA/SLO performance.
- Perform log analysis, performance monitoring, troubleshooting, and root-cause analysis to identify service degradation.
- Coordinate Linux/Unix, Windows, application server, middleware, and integration platform administration.
- Support incident, problem, defect, and change management, including prioritization, escalation, and resolution tracking.
Qualifications
- Bachelor's degree in a related discipline.
- Minimum 8 years of related professional experience.
- Hands-on experience with Splunk Enterprise, SPL, log ingestion, field extraction, and data normalization.
- Experience defining, validating, analyzing, and reporting KPIs, OKRs, SLAs, or SLOs.
- Strong background in monitoring, alerting, troubleshooting, and root-cause analysis.
- Experience managing DevOps issue and defect lifecycles, including triage, backlog aging, prioritization, and release coordination.