Medical Customer Service Representative Supervisor

Medical Customer Service Representative Supervisor - Raleigh/Clayton/Holly Springs/Wake Forest/Cary

JMA Pediatrics is a leading pediatric practice with 7 locations around Raleigh North Carolina, known for its innovation and commitment to high-quality, compassionate care. The practice focuses on providing excellent, family-centered medical services, with core values centered on integrity, compassion, teamwork, patient-centered care, and a commitment to excellence and leadership in pediatric health. Our mission is to provide excellent medical care in a caring, family-centered environment, assisting families in building happy, healthy children.

Voted #1 Pediatric Practice in Raleigh four (4) times, JMA offers:

• A collaborative team environment
• 20 years’ operating in the Triangle Area with (7) clinic locations
• Ongoing training and advancement opportunities
• No night shifts occasional weekends
• Competitive salary and excellent benefits
  
  

JMA is currently hiring Full-time on-site Medical Customer Service Representative (CSR) Float Supervisor. In this position you will be a valued resource for our team of providers and support staff, responsible for supervising, developing and directing the clerical staff in a team based environment, and providing guidance and leadership to assure our patients receive the best quality care and customer service.

Front Office Supervisor Qualifications:

• 4 year Degree. Degree in Healthcare Administration or proven experience in a Medical Supervisor role a plus.
• Excellent verbal and written communication skills and the ability to interact with all staff levels of the organization;
• 5 years Supervisory experience
• Experience in Healthcare or Medical field (preferred)
• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Strong problemsolving abilities and patience
• Proficiency in relevant computer systems and software including high level of proficiency in Excel.
• Positive candidate to enhance in JMA Pediatrics positive team work
  
  

Work Location: In person

Benefits:

• Competitive Compensation and Excellent benefits: Medical, Dental, Vision, Life, Disability Insurance, PTO & 401K
  
  

Front Office Supervisor Responsibilities:

• Oversee the overall operation of the front office including phones, checkin, checkout, and scheduling;
• Communicate and facilitate timely and efficient patient flow throughout the clinic;
• Ensure patient satisfaction and quality care outcomes;
• Scheduling, training and support of nonclinical staff;
• Facilitate nonclinical staff development and motivation to ensure a positive environment with goal setting and ongoing performance evaluations;
• Prepare Monthly/Weekly/Daily reports using Word, Excel, and Access;
• Attend Supervisor meetings with management and other clinic staff;
• Organize and facilitate policy and procedure development and maintenance;
• Maintain and protect sensitive and private information by keeping patient records confidential in accordance with Practice, HIPAA, local, state and federal laws and regulations.
  
  

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JMA Pediatrics conducts criminal background checks on all applicants prior to hire. A conviction will not necessarily disqualify you from employment, but will be considered in relation to the position and in accordance with applicable laws.

JMA Pediatrics is committed to Equal Employment Opportunity and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law