What are the responsibilities and job description for the Field Service Engineer position at JLS Automation?
About JLS®: We supply easy-to-use hygienic robotic packaging solutions for the food industry that solve complex packaging challenges. JLS custom vision-guided primary and secondary robotic packaging systems are user-friendly, easy to operate, fast to start-up, and ensure both worker and food safety. We have an exceptional customer-focused and employee-centered culture. JLS® offers a robust benefits package including medical, dental, and vision insurance, along with an on-site fitness gym, monthly team luncheons, recreation activities, and 401(k) profit sharing options.
Position Summary: The Field Service Engineer (FSE) will perform services on robotic packaging equipment, performing complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at the customer site in a timely and cost-effective manner. Domestic and international travel is required. Weekend and holiday availability is required. This role works closely with engineering on project testing and functionality.
Job Duties and Responsibilities:
- Perform repair work in-house and at the customer’s site.
- Provide service and technical interface between customer and JLS.
- Assist engineering with FATs, and installation prep work.
- Conduct on-site installation, commissioning, service, training, and maintenance.
- Advise customers on operation, maintenance, and modifications.
- Answer complex technical questions on equipment, and work with customers to troubleshoot problems.
- Display a high level of integrity, and work with little supervision.
- Communicate with management and the Customer Service Team, as well as the end user to help determine the appropriate action plan to resolve issues promptly.
- Monitor costs and expenses as it relates to projects, service, and parts.
- Respond to phone support requests as assigned.
- Sell additional value-added services, spare parts, upgrades, etc. when visiting customer sites or as the opportunities arise.
- Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
- Generate quotes for service and parts.
- Assist engineering with any ongoing projects.
- Take the necessary steps to stay current with ongoing technology.
- Other duties as assigned.
Skills & Qualifications:
- High School diploma, Associate’s degree technology or electronics degree preferred.
- 3-5 years of experience with automated, packaging, or other related machinery.
- Ability to work all levels of electrical voltage; single and three-phase motors.
- Strong ability to troubleshoot and repair electrical problems.
- Ability to read and interpret mechanical drawings and electrical schematics
- Knowledge of PLC programming, and ability to navigate through PLC and servo motor drive control software
- Ability to comprehend and demonstrate mechanical assembly and troubleshooting techniques.
- Ability to perform manual assembly of basic machine components and or subassemblies.
- A working knowledge of VFD’s.
- Good Electro/Mechanical knowledge.
- Ability to build rapport and interact effectively with personnel at all levels within the company and with vendors and business partners outside the company.
- Always demonstrates highly ethical behavior and good judgment.
- Demonstrated ability to professionally respond to stressful situations in a patient, friendly, and timely manner.
- Ability to effectively communicate in writing using mechanical and electrical drawings, diagrams, and machine schematics to describe a problem or suggested improvement.
- Must have a valid passport or be eligible to obtain one.
- Must be able to lift up to 50 lbs.
- Must be legally authorized to work in the United States without sponsorship.
Work Environment:
Office: Regular use of desk, computer, keyboard, mouse, phone, and printers.
Manufacturing floors: May be subject to cold, wet, or hot manufacturing environments for periods of 8 hours or more.
Physical: Lift, push, pull up to 50lbs; fine manual dexterity; ability to sit for short periods of time; frequent walking or standing.
Travel: 80% , including potential weekends and in some cases international travel.