Vice President, Furniture Program Lead

The Vice President, Furniture Program Lead is responsible for serving as a dedicated, full-time program leader for an enterprise-scale furniture program at a major corporate client. This role is the operational backbone of JLL’s long-term annuity client engagements regarding furniture — responsible for sustained furniture program governance, vendor performance management, quote compliance, and continuous optimization across global or national portfolios. This is a dedicated, full-time embedded role. The VP, Furniture Program Lead owns day-to-day execution on behalf of JLL and the client from program go-live forward, serving as the trusted expert and single point of accountability across all furniture program activities, who will help build and lead a team.

What This Job Involves:

Program Governance & Vendor Performance Management

• Serve as the primary JLL point of contact for assigned clients across all furniture program activity from contract go-live.
• Lead and build a furniture program team who will support you in the delivery of JLL’s furniture program scope
• Own and execute the vendor governance framework: manage scorecards, enforce SLAs, track KPI performance, and lead quarterly business reviews with incumbent manufacturers and dealer partners.
• Manage corrective action processes when vendor performance falls short of contractual obligations; escalate as required.
• Monitor and report on program health metrics; identify trends and drive continuous improvement across cost, quality, and delivery.
• Maintain comprehensive program documentation, RACI matrices, and reporting cadences aligned to client requirements.
  
  

Quote Auditing & Standards Compliance

• Lead a team responsible for systematically auditing all furniture quotes and bills of materials against negotiated MSA pricing — verifying manufacturer discounts, dealer markups, freight, installation, and service fee compliance.
• Lead a team responsible for validating that specified products align with approved client furniture standards: correct manufacturers, models, finishes, and configurations.
• Track and report cost avoidance achieved through pricing corrections and standards enforcement on a monthly basis.
• Partner with client procurement and design teams to ensure open-line and non-standard product requests are managed within approved workflows.
  
  

Strategic Advisory & Procurement Support

• Provide expert guidance on furniture product selection, vendor performance, and specification evolution informed by program data, lifecycle analysis, and industry benchmarking.
• Advise on annual price increase negotiations, commercial term renewals, and rebate/incentive structure optimization.
• Support client-facing value engineering initiatives and sustainability objectives, including reuse, circularity, and responsible procurement.
• Identify and surface opportunities for cost savings, process efficiency, and vendor consolidation based on program data — building a client-specific savings model updated on a regular cadence.
• Assist in the development of service RFPs for dealer/service providers if contract terms require refresh or if performance gaps emerge.
  
  

Client Relationship Management

• Build and maintain trusted relationships with client stakeholders across Real Estate, Procurement, Design, Finance, and Operations.
• Serve as the day-to-day escalation point for all program-level issues, ensuring rapid resolution and proactive communication.
• Provide regular executive-level reporting and program status updates tailored to the client’s governance cadence.
• Represent JLL Furniture Solutions in client QBRs, planning sessions, and strategic discussions related to the furniture program.
  
  

Inventory, Asset Management & Optimization

• Maintain accurate furniture inventory records across the client’s portfolio; track as-built documentation and asset condition.
• Identify reuse, redeployment, and decommissioning opportunities to reduce capital expenditure and support sustainability goals.
• Coordinate furniture refurbishment, donation, and responsible disposal programs in alignment with client ESG commitments.
  
  

Team & Cross-Functional Coordination

• Coordinate with JLL regional SMEs (EMEA, APAC, Americas) to ensure program consistency across geographies for clients with multi-regional portfolios.
• Partner with JLL’s broader Project and Development Services teams when program activity intersects with active furniture project management engagements.
• Contribute to team knowledge base, toolkits, and process improvements that elevate Furniture Solutions’ enterprise program delivery capability nationally.
  
  

What your Day-to-Day will look like:

• Lead day-to-day program governance for assigned enterprise client accounts, serving as the single point of accountability for all furniture program operations.
• Conduct regular audits of vendor quotes, bills of materials, and invoices against negotiated MSA pricing to identify and correct discrepancies.
• Facilitate vendor QBRs, track scorecard performance, and manage corrective action processes with incumbent manufacturers and dealer partners.
• Prepare and deliver executive-level program status reports, cost avoidance summaries, and performance dashboards on the client’s reporting cadence.
• Respond to client escalations related to vendor performance, pricing, specification compliance, or program process gaps.
• Manage furniture inventory records, identify reuse and redeployment opportunities, and coordinate decommissioning activities.
• Collaborate with JLL regional SMEs and project management teams to ensure program alignment across geographies and project activity.
• Advise on commercial term renewals, price increase negotiations, and rebate structures in partnership with client procurement teams.
  
  

Required Qualifications:

• Bachelor’s degree required; preference for Interior Design, Architecture, Business, or related field.
• 8–15 years of progressive experience in furniture program management, corporate furniture procurement, or furniture advisory services.
• Demonstrated experience managing enterprise-scale furniture programs at large institutional occupiers (financial services, healthcare, technology, professional services) or Fortune 500 corporate real estate portfolios — direct client-side or consultant-side.
• Proven background in vendor performance management: scorecard administration, SLA enforcement, corrective action management, and QBR facilitation.
• Deep working knowledge of commercial furniture specifications, manufacturer MSA structures, dealer services, pricing models, and industry benchmarks.
• Experience with competitive furniture sourcing processes (RFP, bid leveling, BAFO) and/or incumbent renegotiation strategies.
• Exceptional client relationship management skills; ability to operate confidently at senior stakeholder levels within large institutional organizations.
• Strong analytical and commercial acumen: able to read complex bid responses, audit BOM/quote packages against MSA terms, and model cost savings scenarios.
• Excellent written and verbal communication; ability to produce executive-level reporting and present program insights clearly.
• Proficiency in MS Office suite (Excel, PowerPoint, Word); experience with program tracking tools such as Smartsheet or SharePoint.
  
  

Preferred Qualifications:

• NCIDQ, LEED AP, or equivalent professional certification.
• Familiarity with global furniture markets (EMEA, APAC) and cross-regional program delivery.
• Working knowledge of sustainability principles in furniture procurement: circular economy, embodied carbon, reuse frameworks.
• Experience with furniture inventory management systems or CAFM platforms.
• Background in furniture dealer, manufacturer, or corporate advisory roles at an enterprise scale.