Transformation Director

Transformation Associate

We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 115,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.

The Opportunity

The Transformation Associate will execute specific transformation projects to support JLL's Strategy 2030, reporting to the Global Head of Transformation or Transformation Program Manager. This role is responsible for managing individual project workstreams within larger transformation initiatives, ensuring delivery of project objectives, timelines, and outcomes that contribute to enterprise-wide strategic goals.

Key Responsibilities

Project Planning & Execution

• Manage end-to-end execution of transformation projects within the Strategy 2030 framework
• Develop detailed project plans, timelines, and resource requirements for assigned initiatives
• Execute specific workstreams within the 3-5 strategic big bet transformation programs
• Coordinate project activities across business lines (Leasing Advisory, Capital Markets, REMS) and functions
• Ensure project deliverables align with program objectives and strategic priorities
  
  

Project Operations & Delivery

• Track project milestones, dependencies, and critical path activities
• Manage project scope, timeline, and resource allocation to meet committed deliverables
• Facilitate project team meetings, working sessions, and stakeholder reviews
• Coordinate with cross-functional teams to ensure seamless project integration
• Drive issue resolution and escalate roadblocks to program leadership as needed
  
  

Stakeholder Coordination & Communication

• Maintain regular communication with project sponsors and key stakeholders
• Prepare project status reports, dashboards, and executive updates
• Facilitate change management activities to drive project adoption and implementation
• Coordinate with business line project leads and functional subject matter experts
• Support vendor management and external consultant coordination as required
  
  

Performance Monitoring & Quality Assurance

• Monitor project KPIs, success metrics, and milestone achievement
• Track project ROI and business value delivery against established targets
• Conduct quality assurance reviews of project deliverables and outcomes
• Document lessons learned and contribute to transformation office knowledge base
• Support continuous improvement of project management processes and tools
• Structure and organize project tasks, deliverables, and timelines independently
• Create and execute detailed project plans with clear goals and expected outcomes
• Manage project activities autonomously while maintaining program alignment
  
  

Communication & Collaboration

• Communicate project status effectively to team members and stakeholders at all levels
• Facilitate productive project meetings and decision-making processes
• Collaborate across time zones using digital productivity and communication tools
• Present project information in clear, structured formats for various audiences
  
  

Time & Task Management

• Manage multiple project workstreams and competing priorities simultaneously
• Ensure all project deliverables are completed efficiently and meet quality standards
• Adapt project approach to meet changing business needs and requirements
• Provide and receive feedback to ensure project success and personal development
  
  

Requirements

• Bachelor's degree required; PMP certification or project management credentials preferred
• 3-5 years of project management experience with 2 years in transformation or change initiatives
• Experience in professional services, real estate, or related industries preferred
• Proven track record delivering projects in complex, matrix organizational environments
• Strong proficiency in project management methodologies (Agile, Waterfall, hybrid approaches)
• Advanced Microsoft Office Suite capabilities, particularly Project, Excel, and PowerPoint
• Experience with project management software tools (e.g., Monday.com, Smartsheet, MS Project)
• Basic financial analysis and budget tracking capabilities
• Understanding of change management principles and implementation practices
• Strong organizational and planning skills with attention to detail
• Ability to manage competing priorities and stakeholder expectations
• Proven success coordinating cross-functional teams and activities
• Experience managing project timelines, dependencies, and resource constraints
• Risk identification and mitigation planning capabilities
  
  

Core Competencies

• Results-oriented approach with strong accountability for project outcomes
• Detail-oriented with ability to see broader strategic context
• Proactive mindset with bias for action and continuous improvement
• Adaptability and flexibility in fast-paced, changing environment
• Professional integrity and reliability in stakeholder interactions
• Cultural sensitivity for global organization dynamics
  
  

Personal Attributes

• On-time delivery of project milestones and final deliverables
• Achievement of project-specific KPIs and success criteria
• Project budget management and resource utilization efficiency
• Stakeholder satisfaction with project execution and communication
• Quality of project deliverables and adherence to standards
• Contribution to overall program success and strategic objective achievement
• Personal development in project management capabilities and transformation expertise
  
  

Success Metrics

• On-time delivery of project milestones and final deliverables
• Achievement of project-specific KPIs and success criteria
• Project budget management and resource utilization efficiency
• Stakeholder satisfaction with project execution and communication
• Quality of project deliverables and adherence to standards
• Contribution to overall program success and strategic objective achievement
• Personal development in project management capabilities and transformation expertise
  
  

Career Development Opportunities

• Exposure to enterprise-wide strategic transformation initiatives
• Cross-functional collaboration across JLL's global business lines
• Mentorship and development within the transformation office team
• Opportunity to advance to Transformation Program Manager or specialized transformation role
  
  

Location

• This position requires working from our Chicago or New York HQ offices at least 3 days per week.
  
  

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity