What are the responsibilities and job description for the Training Program Manager position at JLL?
Data Center Training Program Manager
Position Summary
Manage the design, implementation, and optimization of training programs for data center operations personnel, ensuring effective knowledge transfer, skill development, and certification compliance across all technical and operational disciplines within mission-critical facilities.
Key Responsibilities
Training Program Design and Management Develop comprehensive training curricula for data center operations including technical systems training, safety protocols, emergency procedures, and compliance requirements. Create structured learning pathways for different roles and experience levels while ensuring programs meet industry standards and regulatory requirements for mission-critical infrastructure operations.
Curriculum Development and Content Creation Collaborate with subject matter experts to design training materials including instructor guides, hands-on exercises, digital learning modules, and competency assessments. Collaborate to develop multimedia training content incorporating virtual reality simulations, interactive demonstrations, and real-world case studies to enhance learning effectiveness and knowledge retention.
Training Delivery Coordination Schedule and coordinate training sessions across multiple facilities and shifts, managing instructor assignments, classroom resources, and equipment requirements. Oversee both classroom-based and field training activities while ensuring minimal disruption to operational schedules and maintaining training quality standards.
Learning Management System Administration Manage learning management systems and training databases to track employee progress, certification status, and compliance requirements. Generate training reports, analyze learning metrics, and maintain accurate records for regulatory audits and performance evaluations while ensuring data accuracy and system functionality.
Competency Assessment and Certification Develop and administer competency-based assessments to validate employee skills and knowledge across critical operational areas. Manage certification processes, renewal schedules, and continuing education requirements while tracking individual and organizational training compliance status.
Vendor and Training Partner Management Coordinate with external training providers, equipment manufacturers, and certification bodies to deliver specialized technical training. Negotiate training contracts, manage vendor relationships, and ensure external training programs align with internal standards and organizational objectives.
Training Effectiveness Analysis Monitor training program effectiveness through participant feedback, knowledge retention testing, and correlation analysis between training completion and operational performance metrics. Implement continuous improvement initiatives based on data analysis and stakeholder input to optimize training outcomes.
Required Qualifications
Education and Experience Bachelor's degree in Education, Engineering, Business Administration, or related field with 5 years of experience in training program management, instructional design, or data center operations. Professional certifications in training development (CTD, CPTD) or data center management preferred.
Technical and Training Expertise Strong understanding of data center infrastructure including electrical systems, cooling technologies, fire suppression, and monitoring platforms. Proficiency in instructional design principles, adult learning theory, and training delivery methods including virtual and hands-on instruction techniques.
Project Management Skills Proven ability to manage multiple training initiatives simultaneously while coordinating resources, timelines, and stakeholder requirements. Experience with project management methodologies and tools for planning, tracking, and reporting on training program progress and outcomes.
Communication and Analytical Skills Excellent written and verbal communication abilities with experience presenting to diverse audiences including technical personnel and senior management. Strong analytical skills for interpreting training data, identifying trends, and making data-driven recommendations for program improvements.
This role offers the opportunity to build comprehensive training capabilities that ensure operational excellence while developing the technical expertise of data center teams across the JLL’s portfolio.
Position Summary
Manage the design, implementation, and optimization of training programs for data center operations personnel, ensuring effective knowledge transfer, skill development, and certification compliance across all technical and operational disciplines within mission-critical facilities.
Key Responsibilities
Training Program Design and Management Develop comprehensive training curricula for data center operations including technical systems training, safety protocols, emergency procedures, and compliance requirements. Create structured learning pathways for different roles and experience levels while ensuring programs meet industry standards and regulatory requirements for mission-critical infrastructure operations.
Curriculum Development and Content Creation Collaborate with subject matter experts to design training materials including instructor guides, hands-on exercises, digital learning modules, and competency assessments. Collaborate to develop multimedia training content incorporating virtual reality simulations, interactive demonstrations, and real-world case studies to enhance learning effectiveness and knowledge retention.
Training Delivery Coordination Schedule and coordinate training sessions across multiple facilities and shifts, managing instructor assignments, classroom resources, and equipment requirements. Oversee both classroom-based and field training activities while ensuring minimal disruption to operational schedules and maintaining training quality standards.
Learning Management System Administration Manage learning management systems and training databases to track employee progress, certification status, and compliance requirements. Generate training reports, analyze learning metrics, and maintain accurate records for regulatory audits and performance evaluations while ensuring data accuracy and system functionality.
Competency Assessment and Certification Develop and administer competency-based assessments to validate employee skills and knowledge across critical operational areas. Manage certification processes, renewal schedules, and continuing education requirements while tracking individual and organizational training compliance status.
Vendor and Training Partner Management Coordinate with external training providers, equipment manufacturers, and certification bodies to deliver specialized technical training. Negotiate training contracts, manage vendor relationships, and ensure external training programs align with internal standards and organizational objectives.
Training Effectiveness Analysis Monitor training program effectiveness through participant feedback, knowledge retention testing, and correlation analysis between training completion and operational performance metrics. Implement continuous improvement initiatives based on data analysis and stakeholder input to optimize training outcomes.
Required Qualifications
Education and Experience Bachelor's degree in Education, Engineering, Business Administration, or related field with 5 years of experience in training program management, instructional design, or data center operations. Professional certifications in training development (CTD, CPTD) or data center management preferred.
Technical and Training Expertise Strong understanding of data center infrastructure including electrical systems, cooling technologies, fire suppression, and monitoring platforms. Proficiency in instructional design principles, adult learning theory, and training delivery methods including virtual and hands-on instruction techniques.
Project Management Skills Proven ability to manage multiple training initiatives simultaneously while coordinating resources, timelines, and stakeholder requirements. Experience with project management methodologies and tools for planning, tracking, and reporting on training program progress and outcomes.
Communication and Analytical Skills Excellent written and verbal communication abilities with experience presenting to diverse audiences including technical personnel and senior management. Strong analytical skills for interpreting training data, identifying trends, and making data-driven recommendations for program improvements.
This role offers the opportunity to build comprehensive training capabilities that ensure operational excellence while developing the technical expertise of data center teams across the JLL’s portfolio.
Salary : $150,000 - $170,000