What are the responsibilities and job description for the Senior Technical Manager position at jll?
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves We are seeking a highly skilled and experienced Senior Engineering Manager to join our team as a Technical Lead for Client’s corporate offices, Colocation Data Center (COLO DC). In this role, it will be responsible for overseeing all technical aspects of the space infrastructure for client, ensuring that all work performed within the space is done to a high quality and without impact to the client through effective change management. It will also lead improvement projects, manage on-site technicians/operations staff/vendor partners, and serve as the technical subject matter expert for complex issues. The role overseas the execution of the day to day technical requirements to support the Workplace team and our vendor partners, ensuring compliance to SOPs and SLAs A key aspect of this role is to work hand in hand with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests MAJOR RESPONSIBILITIES Transforming to the Workplace Team of the future Resolve technical problem in a timely manner to enhance Occupant Experience Escalate technical issues where required Commitment to deliver the best level of service every time through attention detail Identify opportunities to improve technical service delivery to benefit the workplace Trusted partner to deliver all GRE requirements aligned to GRE OE codes Strive for Continuous Improvement implementation Manage the Technicians and Engineers proactively Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts Functional operational control to deliver excellence every time Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Implement and manage the change control process Be able to resolve problems and improve operations Client/Stakeholder Management (in support of the Technical Services Lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Communicate effectively with Clients and vendors at the ground level to create customer delight Work with all related parties on timely delivery of all services Leadership / Staff Management/ Team Participation Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success Operations Management Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation Co-ordinate with Building Managers & the Business Units on Project issues Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff Contribute to the Monthly Management Report To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times Ensure all works are compliance with statutory regulations on fire, health and safety standards Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment Prepare thought through risk assessments for self-delivery Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs When necessary raise risks to Workplace Experience Site Lead for further investigation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Escalate reoccurring problem and possible solutions to Engineering and Workplace team Located on site at the clients offices Mobile as required to cover multiple sites Managing all technical service contracts, including inspections and quality management of service delivery Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Share best practices and new ideas to further support the Workplace Experience Team Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation Co-ordinate with Building Managers & the Business Units on Project issues Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment Follow the SOP/EOP and training programme for staff Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times Ensure all works are compliance with statutory regulations on fire, health and safety standards Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment Review COLO DC monthly reports to ensure clients standards are achieved, and works in partnership with COLO DC services provider and client team to ensure 100% uptime. The Senior Technical Manager is to be available for for incident management in COLO DC, to escalate the incident to different Line of Business (LOB) based on Standard of Procedure (SOP) and update progress until it is settled. CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience University degree or equivalent professional qualification in engineering field Over 10 years practical experience in Engineering and Data Center Operation and Management. Excellent verbal and written communication skills Fluent in English (verbal) and Cantonese Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system Ability to effectively communicate and interact with all levels of people Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 6 years’ experience in related discipline Holder of REW A0 is preferable, but not a must; Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system 5 working days per week Location: On-site –Hong Kong, SAR, China If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. 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