Senior Director, Facilities Management

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Client Account: BP ASPAC Reporting Relationships Direct Manager: ASPAC Account Lead, APAC Work Dynamics Co-workers: Sub regional Workplace Leads, Sub regional Finance and Engineering ASPAC Workstream SME, Global Functions, CX Strategy, Occupancy Strategy, HSSE Direct reports: Site Leads Malaysia, Singapore, Indonesia, Thailand, Vietnam, Matrix reports: Role Summary Our Workplace Services Leaders are instrumental in driving our vision of “Creating inspirational, sustainable workplace experiences for our people and communities”. They must be visible and influential leaders of talented individuals and teams accountable for delivery of outstanding facilities and services. Their role is to design, communicate and deliver integrated, innovative, and differentiated workplace solutions for our client. They have accountabilities for all strategic and operational activity including, but not limited to HSSE, client and customer interaction, workplace modernisation and standardisation as well as managing the site-based teams for properties in their areas of responsibility. undefined Standardize the vested model of operations across the ASPAC region The Workplace lead for bp SEA will be accountable for standardising, delivering and performing Workplace Services across all sub regions on the vested account, including facilities management, churn. Manage and coordinate the Sustaining Capital Program for SEA Countries. undefined Deliver against desired outcome and exceed financial targets Communicate and secure approval on performance ratings; participate in, lead and conduct monthly/quarterly/annual reviews of site operating budgets. undefined Effective Partnership - SME platforms and centralised functions Collaborate with platform subject matter experts to support the site operations. In accordance with the account Target Operating Model undefined Innovate and implement global programs that shapes and transforms OurWorkplace Coordinate with and monitor progress of global or regional programs and initiatives such as Workplace Experience Colleague/Welcome Host, data management and governance, CX Strategies, Transformation programs, iLab, Envio etc. undefined Collaborate with teams to deliver Business & Technology Centres and transition to operations Contribute as core team member in the development of future business and technology centres (only on functionality and fit for purpose designs for workplace operations and maintenance). Serve as communication conduits to transfer knowledge back from delivery team to SME/Ops Team. Ensure full and complete transition from project to operations including testing, commissioning, certification, as built documentation, safety and risk assessment, create SOP, setting up of systems prior to occupation, Go Live and Workplace operation. Generic Role & Major Responsibilities Core Competencies · Build on the existing safety culture driving risk reduction, demonstrate a culture of care and be incident free · Drive the JLL HSSE program of “One Team – Safer Together” · Propagate the vested contract and relationship model · Continuously deliver a reliable and compliant workplace, ensuring it is fit for purpose for local business requirements · Lead SEA performance measurement program and secure client’s sign off · Rollout key initiatives including but not limited to systems and data utilisation. · Work with the ASPAC Account Director and Finance Director to develop and manage budgets in conjunction with the site leads · Be a change champion in reducing the carbon footprint through energy efficiency and the adoption of renewable energies to achieve a target of net zero by 2030 · Build, drive and report on initiatives to reduce waste, water and resources · Motivate our teams to deliver a workplace which inspires talent to succeed and nurtures their health and wellbeing · Collaborate with Site Managers/Subject Matter Experts (SME) work streams to support the delivery teams across the region · Ensure consistent reporting and coordination regionally · Support the ASPAC Account Director to drive and achieve goals and objectives including P&L, risk, energy targets and the account SLAs & KPIs · Be the escalation point of contact for any Workplace related issues, provide resources, and support in issue resolution · Assume responsibilities as identified and assigned by the ASPAC Account Director including leading focus groups comprising peers and colleagues on the account Build and maintain client relationships · Work with client counterpart, cascade, deliver and report shared goals and objectives and ensure these are cascaded at all levels · Develop strong relationships with clients, key stakeholders, customers including setting up regular customer forums to promote 360 feedback · Utilise the data suite to analyse and report opportunities for service enhancement and support the client in cost v quality making decisions · Ensure close contact is established with client organisations to remain abreast of current strategy, thinking, policies and procedures · In collaboration with the ASPAC Account Lead embed a strong governance framework including presenting at annual, quarterly & monthly governance meetings and ensure direct reports do the same for their areas of responsibility · Lead the performance measurement program, secure client’s approval of KPI scores and timely upload into global performance tracker. Work to improve sites with issues and weak KPI scores Develop and lead a high performing team · Work with sub regional workplace leads and the human resources business partner on recruitment and selection strategies ensuring roles are filled with top talent · Build a high performance, diverse and inclusive workforce · Work with sub regional leads and PXP to develop regional training and skills development programs, ensuring all staff have the right qualifications and training for their roles · Ensure succession plans are in place for key roles Achieve financial results · Drive budget ownership, control, and cost optimisation without impact to quality · Oversight of compilation and deliver monthly financial updates demonstrating control and knowledge · Support the preparation of accurate budget forecasts and revisions · Assist ASPAC Account Lead with the development of the annual client plans including driving Risk and Opportunities Deliver the contract commitments · Increase regional integration and collaboration through the vested culture to drive innovation. · Reduce the carbon footprint through energy efficiency and the adoption of renewable energies to achieve a target of net zero by 2030 or sooner. · Ensure account delivers against contract deliverables – meeting all KPI’s, budget targets and project commitments for all service lines. · Manage the change control process for own areas of responsibility · Ensure the delivery of cleaning, catering, engineering and maintenance services. · Drive the client’s workplace improvement strategies Compliance and risk management delivery · Build on the existing safety culture to drive risk reduction, demonstrate a culture of care and be incident free. · Ensure all defined services are completed in accordance with quality operating procedures and statutory requirements. · Ensure compliance with company policies – guidelines and values, local laws and the guidelines of client’s organisation. · Ensure there is no, or minimal, downtime of critical services. Senior Management Team Responsibilities · Be the leader of HSSE, demonstrate through own actions and leadership · Be the Incident owner and controller for all significant escalations · Escalate issues and concerns timely to both the client organisation and internally · Identify issues and assess problems using a logical and rational approach and develop options and strategies to resolve · Organise regular operational meeting to ensure the SMEs and site leads are aligned · Organise regular forums for networking and engagement for senior regional management Personal Competencies, Attributes & Knowledge · Ability to influence, partner and operate strategically are critical competencies. · Energy and drive to develop the customer experience · Good understanding of current industry technology and with a drive for market knowledge future enhancements · Excellent interpersonal and presentation skills via multiple media. · Commercially and financially astute. · Strategic thinking and decision making. · Able to lead and inspire, guide and coach, and develop the performance of those managed either remotely or in person. · Seeks feedback to inform quick decision making. · Has courage to make tough decisions (fail fast) · Excellent relationship, and stakeholder management skills. · Able to work in a complex environment and comfortable with ambiguity Experience & Qualifications Success Measures · Commercial real estate portfolio management in a senior level and managed regional teams · Managed green field and brown field projects, transition to operations’ start ups · Strong general management experience - minimum of 15 years in the business and operations and driving workplace experiences · Proven track record in generating growth through business development · Transition KPI’s exceeded · Green Operational scorecard – KPI’s · HSSE balance scorecard > 5 · Reliability balance scorecard > 5 · Financial targets both internal and clients exceeded · NPS question score – > 8 / 10 (Client Survey) Location: On-site –Kuala Lumpur, Malaysia At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. 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