Senior Director, Facilities Management

Job Responsibilities

Area of Responsibility

Key Elements And Essential Tasks

Time Spent on Task

Relationship Management

/Operations

• Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness and creativity
• Accomplish key performance indicators and service level agreements as identified by client and conduct regular Quality Assurance audits
• Oversee the environmental and safety program for the site and foster a “Safety First” culture within the JLL and supplier teams
• Manage supplier performance at the facility and maximize utilization of suppliers, preferred vendors and contractors. Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review. Develop scope of services and assist in vendor negotiations for new and the maintenance of existing contracts.
  
  

Less than 20%

20% - 40%

40% - 60%

60% or greater

Executive Reporting

• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
  
  

Less than 20%

20% - 40%

40% - 60%

60% or greater

Budgeting

• Oversee the development and management of the capital and zero-based expense budgets for the facility
• Develop monthly/quarterly variance reporting on the operating budget
  
  

Less than 20%

20% - 40%

40% - 60%

60% or greater

Other

• Any and all other duties and tasks assigned.
  
  

Less than 20%

20% - 40%

40% - 60%

60% or greater

Minimum Required

Knowledge, Skills & Abilities

Preferred

Education/training

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis;
• MBA
  
  

Years Of Relevant Experience

• Minimum of 5 years facility management experience including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automation
• 5
  
  

Skills And Knowledge

• Proficient in Word, Excel and other Microsoft Office Suite programs
• Strong organizational and management skills
• Ability to multi-task and work both in a team and independently
• Ability to function effectively in a dynamic work environment
• Excellent interpersonal and supervisory skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability
• Detail oriented
• Success working with subcontractors/vendors supporting mutual safety objectives
  
  

Position is hybrid