Program Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. As the Facilities Repair & Maintenance Program Manager reporting to the Project Director, you will oversee a budget of $40M allocated across 5 Regions covering northern California and manage a team of 2-5 project managers. You will develop programs that provide both cost and schedule efficiencies while collaborating with the Regional on-site facilities teams. The projects and programs will be varied including asphalt paving, roof repairs/replacement, building painting, perimeter gates, and office renovations etc. Success will depend on your organizational skills to develop Regional Plans and drive the execution of the program while maintaining strong teamwork and Client relationships.

Principal Responsibilities:

• Support a purposeful environment to realize standardized and consistent service delivery, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.
• Develop, build, and/or implement methodologies, tools, and processes to manage the client partnership.
• Develop and oversee management routines to manage account performance and performance metrics.
• Take ownership of program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.
• Successfully work in a hybrid office environment 2-3 days per week for collaboration and Client meetings located in downtown Oakland, CA.
• Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
• Proactively manage programs in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
• Support the creation of business requirement documents.
  
  

Required Knowledge, Skills, and Abilities:

• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
• Strong interpersonal skills and problem-solving ability.
• Hands on approach, show attention to detail and ownership.
• Proven history of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
• Excellent verbal/written communication and presentation skills. Strong use of MS Excel, Word, PowerPoint and Project. Knowledge of Primavera v6 (P6) is preferred.
• Proven record of providing excellent internal and external customer service.
• Strong organizational, management, and supervisory skills.
• Experience working on highly regulated projects and/or highly regulated project delivery environments.
• Ability to work on multiple projects at the same time.
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
  
  

Essential Skills and Experience:

• 7 years of real estate, project management or program management experience
• Bachelor’s degree or advance degree preferred in Architecture, Engineering, Construction Management or Business.
• Strong oral, written, and presentation communication skills.
• Strong planning, scheduling and organization skills.
• Advanced computer skills (Word, Excel, Project, PowerPoint).
• Primavera 6 (P6) experience preferred.