What are the responsibilities and job description for the Program Manager position at JLL?
Job Summary
The Program Manager oversees vendor contract management and the On-Demand procurement process for designated facilities. This role manages vendor relationships, ensures contractual compliance, maintains financial integrity of purchase order lifecycles, and supervises Variable Support Managers and Business Partner personnel, providing support to the Facility Manager. The position requires strong organizational skills and attention to detail to effectively manage contracts while ensuring compliance with JLL and client procedures. The Program Manager will provide site coverage in the absence of the Facility Manager and provide variable support to the Facility Manager as requested to ensure the seamless and high-quality performance delivery of the facilities team.
Key Responsibilities
Contract & Vendor Management
Education & Experience
PREFERRED SKILLS & QUALIFICATIONS
The Program Manager oversees vendor contract management and the On-Demand procurement process for designated facilities. This role manages vendor relationships, ensures contractual compliance, maintains financial integrity of purchase order lifecycles, and supervises Variable Support Managers and Business Partner personnel, providing support to the Facility Manager. The position requires strong organizational skills and attention to detail to effectively manage contracts while ensuring compliance with JLL and client procedures. The Program Manager will provide site coverage in the absence of the Facility Manager and provide variable support to the Facility Manager as requested to ensure the seamless and high-quality performance delivery of the facilities team.
Key Responsibilities
Contract & Vendor Management
- Serve as primary contact for contract services
- Oversee all vendor contracts, ensuring contractual requirements are met
- Host vendor site tours, equipment reviews, and resolve vendor conflicts
- Own SCM Site Orientation process and at the request of the Facility Manager, solicit bids for goods and services
- Conduct SFMEA reviews and serve as liaison between vendors and client for approvals
- Create and manage purchase order checkbooks and project tracking
- Enter quotes, submit On-Demand requests, and obtain necessary approvals
- Manage complete purchase order lifecycle from creation to closure
- Process vendor invoice approvals and compile month-end accruals
- Oversee On-Demand project execution and monthly close-out activities
- Support Variable Support Manager and Shift Supervisor personnel and provide coverage when needed
- Review Corrigo work orders and ensure timely completion and closure of all vendor partner services.
- Create E1 purchase orders and resolve BTAP and GRNV issues
- Prepare and distribute weekend work lists and compile operational reports
- Coordinate snow removal operations, planning, and salt inventory management
- Schedule preventative maintenance, annual inspections, and other vendor support services
- Support plant events including shutdowns, recognition events, and VIP visits
- Complete Safety Incident Reports and ensure action item implementation
- Participate in weekly/monthly client and JLL operational meetings
Education & Experience
- Minimum 5 years industry experience in manufacturing environment, third-party service provider, or facility management support
- Proven contract management and vendor relationship experience
- Supervisory experience with facilities or operations teams
- Proficiency in Corrigo, Maximo and E1 systems
- Strong understanding of purchase order lifecycle management
- Ability to interpret contract language and terms
- Experience with procurement and bid solicitation processes
- Strong organizational, written, and verbal communication skills
- Excellent interpersonal and supervisory capabilities
- Detail-oriented with strong analytical abilities
- Ability to work effectively in fast-paced environments
- Financial acumen for budget and cost management support
PREFERRED SKILLS & QUALIFICATIONS
- Experience in manufacturing or industrial facility environments
- Background in site contract management
- Experience in managing and overseeing vendor services
- Understanding of OSHA and safety compliance requirements
- Experience with SFMEA/PTP safety processes
- Experience with Safety Contract Management (SCM)
- Experience with Business Plan Deployment (BPD) board management
- Advanced Excel and data analysis capabilities
- Experience with additional CMMS platforms beyond Corrigo
- Knowledge of building automation and maintenance systems
