Manager, Retail Operations

JLL has a great opportunity to join our Retail Property Management team at Union Station in DC. This position will also have oversee security of the property.

• Coordinate and be the liaison for the retail portion of Washington Union Station for all law enforcement and security related matters
• Maintains strong daily relationships with APD and contract APD leaders
• Oversees the OCC
• Is actively involved in ongoing and developing capital projects including security equipment and security technology projects
• Has experience with security technology solutions such as CCTV, Video Surveillance, Access Control and Key Control systems
• Attend daily briefing
• Document and communicate identified service deficiencies.
• Coordinate and ensure all property related emergency and site related training is completed.
• Coordinating all retail related emergency procedure planning is in conjunction with property overall plan
• Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owner's asset.
• Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements.
• Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget.
• Develop multi-year capital project plans and manage the process to complete the capital projects.
• Manage tenant construction by working with tenant coordinators, contractors and tenants.
• Compliance with local codes and regulations.
• Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards.
• Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
• Purchase building and maintenance supplies, machinery and equipment.
• Knowledge of computer programs (Excel, Word, Power Point).
• To manage the activities of all employees engaged in operating and maintaining the property.
• Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials.
• Develop and manage the operation expenses at budgeted levels
• Manage capital projects in a timely, cost-effective manner at budgeted levels
• Assist the general manager with forecasting operational and capital expenses
• Any and all other duties and tasks assigned in support of Property Management and Operations.
• Knowledge of law enforcement and security limits and implementation policies and practices.
• Knowledge of all key building systems; Roof, HVAC, plumbing, electrical, parking lots.
• Familiarity with construction drawings & plans.
• Must have the ability to communicate effectively, timely and fully. Supervise, train, and engage direct vendor resources.
• Problem Solving – implement rigorous logic and methods to solve difficult problems with effective & alternate solutions, probes all fruitful sources for answers, ability to foresee hidden or potential problems beyond the obvious and doesn’t stop at the first answers.
• Ability to Learn on the Fly – Adapts & learns quickly when faced with new challenges, open to change, quickly grasps the essence and underlying structure of anything, and enjoys the challenge of unfamiliar tasks.
• Organizing – can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, arranges information and files in a useful manner.
• Drive Results – Counted on to consistently exceed goals successfully, bottom line oriented, pushes self and other for results.
• Critical Analysis & Timely Decision Making – makes decisions in a timely manner, regardless of whether information is complete and under tight deadlines and pressure, able to make a quick decisions or provide recommendations.
• Time Management – Effective use of time and efficiently, values time, to identify key issues, then concentrates efforts on those important priorities, gets more done in less time than others, attends to a broader range of activities.
  
  

Education/training

Associate's degree, or some vocational/technical training required, Bachelor's degree preferred.

Years of relevant experience

Five (5) years Managerial experience in Law Enforcement

Two to three (2-3) years in the property management industry.

Must have the ability to communicate effectively, supervise, train, and direct three or more employees.

More than five (5) years Managerial experience in Law Enforcement and Emergency Preparedness

A minimum of three (3) years administrative/technical experience and knowledge of property physical systems.

Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities