Hospitality Ambassador

Position Overview: The Hospitality Ambassador serves as the cornerstone of workplace experience, creating welcoming, functional environments that enable colleagues and visitors to thrive. This role blends front-of-house hospitality with proactive facilities coordination, ensuring every touchpoint—from first impressions to daily interactions—reflects JLL's commitment to exceptional service and operational excellence.

Mission: Deliver memorable workplace experiences that foster productivity, collaboration, and well-being while maintaining seamless operations across shared spaces.

Core Responsibilities:

Guest Experience & Front-of-House Operations

• Provide warm, professional greetings and assistance to colleagues, clients, and visitors
• Manage communications including phone calls, emails, and in-person inquiries with responsiveness and clarity
• Maintain an impeccably presented lobby and reception area that reinforces a professional, welcoming atmosphere
• Uphold building security protocols and emergency procedures, ensuring safety compliance at all times
  
  

Workplace Experience & Event Support

• Support colleague engagement initiatives, workplace events, and community-building activities
• Ensure meeting spaces are properly configured, clean, and fully equipped
• Arrange meeting refreshments (coffee, water, snacks) and manage catering logistics for tenant events
• Direct food delivery personnel efficiently to minimize disruption
  
  

Facilities Coordination & Space Management

• Monitor and replenish supplies in shared spaces including kitchens, break rooms, conference rooms, and copy centers
• Maintain cleanliness standards in communal areas by loading/unloading dishwashers and coordinating with cleaning teams
• Perform basic troubleshooting of office equipment (printers, copiers) and escalate technical issues appropriately
• Log and track service requests in client and building work order systems, ensuring timely resolution
• Collaborate with facilities, maintenance, and security teams to address space-related concerns proactively
• Provide administrative support to the facilities management team as needed
  
  

Required Qualifications:

Education & Experience

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 1-3 years of experience in customer service, hospitality, facilities coordination, or property management
  
  

Core Competencies

• Exceptional interpersonal and communication skills with a service-oriented mindset
• Professional presence and polished demeanor in all interactions
• Proficiency with Microsoft Office Suite and ability to learn building management software
• Strong organizational skills with ability to multitask effectively in dynamic environments
• Detail-oriented with proactive problem-solving capabilities
• Physical capability to perform light facility maintenance tasks (lifting up to 25 lbs, standing for extended periods)
• Schedule flexibility to accommodate varied shifts, including occasional evenings or weekends