Governance and Data Manager

Position Overview

The Governance and Data Manager has responsibility for performance management, business intelligence (BI) and analytics, as well as account technology, driving consistency and alignment to Firm-wide initiatives and account-specific requirements. This role supports and partners with the Account Director and IFM teams to drive data-driven insights, enhancements, efficiencies, and overall continuous improvement

Primary Responsibilities

Performance Management and Business Intelligence

• Meet and exceed client expectations, contract key performance indicators and reporting requirements
• Translate client and account business objectives into actionable items using data and business intelligence to be executed for each service line and across service lines
• Leverage JLL and Block tools to proactively identify and action data driven opportunities and innovations
• Review and action all outstanding SLA gaps and drive innovation and process to maximize resources and results
• Perform a range of analysis to develop and implement dashboards, monitor KPIs, improve analytics, operations and service line delivery
• Partner with and support the operations teams to ensure best practices and consistency is administered through data driven insights
  
  

Leadership and Strategic Support

• Regular and proactive reporting to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times
• Support of current account programs and innovative thinking to shift model in positive ways aligned to overall team, account and client goals
• Act as Program Manager for technology, BI, Data, performance initiatives at account level
• Own the administration of account governance
• Assist in the development and implementation of the QBRs and the annual account plan
  
  

Operations Management Integration

• Establish relationships with JLL site lead and internal and client business partners to establish trust and credibility
• Support IFM team to ensure site standards, SOW's, compliance, policy and procedures
• Assist in the development and management of annual operating budgets
  
  

Data Management and Analytics

• Contribute to data management, data governance
• Support the identification, development, implementation and trending of account initiatives
• Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in data modeling
• Devise and promote creative data storytelling and visualization
• Assist with Azara implementation (JLL's BI and data platform)
  
  

Technology Leadership

• Responsible for account specific solutions and providing support to the client and account team on the digital platforms being utilized
• Liaison between client technology and the account team, providing guidance and collaboration
• SharePoint, client portal and reporting portal administration and partnership with JLLT in various projects and client initiatives
• Identify opportunities for technology platform enhancements
• Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations
  
  

Vendor and Contract Management

• Support the management and trending of all sourcing data management and dashboarding
• Support for custom-built solutions for the account
  
  

Required Qualifications

Education & Experience

• BS or equivalent work experience
• 3 years of relevant experience
  
  

Core Competencies

• Strong analytical skills with a track record of identifying opportunities pro-actively and formulating solutions and contingency plans
• Experience in data analysis and business intelligence tools (Power BI), scripting languages (e.g. Power Query M Language, DAX, SQL, Python, Spark, R)
• Program management experience for technology, BI, data, and analytical performance initiatives
• Experience successfully supporting and indirectly influencing teams
• Strong client relationship management skills
  
  

Technical Skills

• Knowledge of ETL, data governance principles and industry best practices
• Understanding of core concepts involved in data (data quality, usage) and ability to understand how these concepts impact our business
• Experience with data mining, cleaning, visualization, and programming languages
• Supporting tools (e.g. DAX Studio, ALM Toolkit, SQL Management Studio, Tabular Editor)
  
  

Leadership Attributes

• Dedication for continuously learning
• Gritty and resilient with a bias for action
• Listening and consultative skills to understand business needs; be able to interpret requirements identify impacts and analyze problems
• Ability to simplify the complex
• Sound written and oral communication skills, and the capacity to deal with ambiguity and complex problems
• Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
  
  

Process Management

• Process management experience or demonstrated skills
• Getting results from ad hoc groups of disparate people is critical as key stakeholders and collaborators are geographically dispersed
  
  

Preferred Qualifications

• Advanced certification in business intelligence or data analytics
• Experience in facilities management or corporate real estate operations
• Financial Technology services industry experience or relevant experience
• Project management certification (PMP, Agile, etc.)
• Experience with JLL's technology platforms and systems