What are the responsibilities and job description for the Facilities Manager position at JLL?
Facility Manager
What this job involves:
As a Facility Manager at JLL, you will ensure the proper operation of all aspects of the facility by establishing, operating, and maintaining a comprehensive Facility Management program that allows the organization to manage and oversee the Operations and Maintenance of the Building, Building Systems, and Equipment. You'll manage relationships with site colleagues, client and JLL leadership (corporate and site), and service delivery partners while facilitating the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers. Your role is critical to operational and financial success, as you'll monitor expenditure, analyze variances and trends, implement action plans, and forecast year-end results while working in collaboration with JLL Centers of Excellence to improve performance. You'll develop financial performance metrics and initiatives, lead the development of KPIs to deliver the right services at the right costs and quality, and support efficient and effective practices across the global network. Through your expertise in Integrated Facility Management and Soft Services, you'll coordinate custodial functions, manage local contractors and vendors for repair and maintenance of IFM contracted assets, and ensure alignment with JLL operational business units while meeting timelines and targets set by the Regional Director of Operations. Your proven leadership, financial acumen, and ability to anticipate and resolve problems proactively will drive measurable results in safety compliance, KPI achievement, client satisfaction, and operational excellence across the facility portfolio.
What your day-to-day will look like:
Planning and Strategy Development:
Education and Experience:
What this job involves:
As a Facility Manager at JLL, you will ensure the proper operation of all aspects of the facility by establishing, operating, and maintaining a comprehensive Facility Management program that allows the organization to manage and oversee the Operations and Maintenance of the Building, Building Systems, and Equipment. You'll manage relationships with site colleagues, client and JLL leadership (corporate and site), and service delivery partners while facilitating the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers. Your role is critical to operational and financial success, as you'll monitor expenditure, analyze variances and trends, implement action plans, and forecast year-end results while working in collaboration with JLL Centers of Excellence to improve performance. You'll develop financial performance metrics and initiatives, lead the development of KPIs to deliver the right services at the right costs and quality, and support efficient and effective practices across the global network. Through your expertise in Integrated Facility Management and Soft Services, you'll coordinate custodial functions, manage local contractors and vendors for repair and maintenance of IFM contracted assets, and ensure alignment with JLL operational business units while meeting timelines and targets set by the Regional Director of Operations. Your proven leadership, financial acumen, and ability to anticipate and resolve problems proactively will drive measurable results in safety compliance, KPI achievement, client satisfaction, and operational excellence across the facility portfolio.
What your day-to-day will look like:
Planning and Strategy Development:
- Facilitate the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers for effective problem-solving and continuous improvement.
- Create and implement strategy in own work area to support organizational goals and operational excellence.
- Develop services and implement new policies and strategies to enhance facility operations and client satisfaction.
- Ensure business continuity and develop appropriate business contingencies to protect operations and minimize disruptions.
- Identify and document best practice procedures relating to own work area for knowledge sharing and process standardization.
- Manage relationships with site colleagues, client and JLL leadership (corporate and site), and service delivery partners for effective collaboration and service delivery.
- Demonstrate flexibility and work with diverse team(s) to achieve common goals and support inclusive work environment.
- Develop effective relationships at all levels throughout the business using first-class interpersonal skills.
- Sustain effective relationships with customers and external and internal service providers for long-term partnership success.
- Translate customer needs into action and meet needs of customers through responsive and proactive service delivery.
- Monitor expenditure, analyze variances and trends, and implement resulting action plans while forecasting year-end results, working in collaboration with JLL COEs to improve performance.
- Effectively develop financial performance metrics and initiatives working in collaboration with JLL COEs and FM/Site Lead for data-driven decision-making.
- Demonstrate proven financial management and analytical skills to ensure cost-effective delivery of business services across the Client.
- Prove bottom-line focus and implement in own work area to demonstrate cost savings and efficiencies.
- Demonstrate sound commercial judgment and commercial awareness in all financial decisions and recommendations.
- Support efficient and effective practices across the global networks to drive consistency and excellence.
- Prepare and publish performance reports at agreed intervals for transparency and accountability.
- Lead the development of the KPIs to deliver the right services at the right costs and quality.
- Monitor KPI Compliance to ensure performance standards are consistently met and exceeded.
- Track and report on Client Customer Satisfaction Survey results to drive continuous service improvement.
- Meet timelines and targets set by Regional Director of Operations while maintaining quality standards and client expectations.
- Support the coordination and management of custodial functions for site(s) to ensure clean and well-maintained facilities.
- Coordinate with local contractors and vendors for repair and maintenance of IFM contracted assets for reliable service delivery.
- Complete reports and perform other administrative duties as required for compliance and business record-keeping.
- Ensure alignment with other JLL Operational business units for integrated service delivery and organizational coherence.
- Develop, motivate, and lead teams to deliver business goals through effective management and coaching.
- Manage change successfully and be instrumental in implementing organizational improvements and transitions.
- Create and promote an environment in which JLL core values are valued throughout the organization, leading by example in these values.
- Be visible beyond peers to provide leadership presence and strategic guidance across the organization.
- Support multiple training programs to develop team capabilities and ensure compliance with organizational standards.
- Anticipate, identify, and resolve problems in a proactive, constructive, and creative fashion for continuous operational improvement.
- Manage and be flexible in a fast-changing environment and communicate positive advantages of change to stakeholders.
- Work under pressure to deliver against deadlines or unexpected changes at client site(s) with composure and effectiveness.
- Advise and influence senior management and colleagues to ensure high performance and strategic alignment.
- Apply detailed understanding of Facilities Maintenance marketplace, particularly delivery of hard and soft services, to optimize operations.
- Ensure Safety Compliance across all facility operations and maintenance activities to protect people and assets.
- Maintain comprehensive understanding of regulatory requirements and industry standards for facility management.
- Lead safety training initiatives and ensure team adherence to safety protocols and procedures.
- Monitor and report on safety performance metrics to drive continuous improvement in safety culture.
- Implement corrective actions promptly to address safety concerns and prevent incidents.
- Communicate at all levels with excellent verbal and written communication skills for clear and effective messaging.
- Demonstrate excellent knowledge and understanding of customer needs to deliver tailored solutions.
- Translate complex technical and financial information into actionable insights for diverse audiences.
- Maintain transparent communication with all stakeholders regarding facility performance, issues, and improvements.
- Build trust and credibility through consistent delivery and responsive communication.
Education and Experience:
- Bachelor's degree in a relevant discipline or equivalent industry experience in a management role (7-10 years minimum).
- Proven track record with minimum of 7-10 years of Facility/Project Management experience demonstrating progressive responsibility.
- Experience of managing and working with multi-disciplinary teams in complex facility environments.
- Able to demonstrate a professional career and subject matter expertise within IFM/Soft Services.
- Proven experience in commercial or corporate facility management with demonstrable results.
- Academically and professionally qualified in Facility Management or related discipline.
- Able to demonstrate you have successfully managed change and been instrumental in driving organizational improvements.
- Detailed understanding of Facilities Maintenance marketplace, particularly delivery of hard and soft services.
- Understanding of the JLL business and knowledge of business drivers and objectives.
- Subject matter expertise in building operations, maintenance, and facility management best practices.
- Proven financial management experience with demonstrated ability to manage budgets and control costs.
- Strong analytical skills to analyze variances, trends, and financial performance metrics.
- Ability to develop and implement cost-saving initiatives and efficiency improvements.
- Experience forecasting year-end results and managing financial performance to budget targets.
- Sound commercial judgment and business acumen for effective decision-making.
- Proven manager able to develop, motivate, and lead teams to deliver business goals.
- Ability to manage change and communicate positive advantages of change effectively.
- Capability to advise and influence senior management and colleagues to ensure high performance.
- Strong leadership presence with ability to be visible beyond peers and provide strategic direction.
- Experience creating environments where organizational values are demonstrated and reinforced.
- Ability to develop services and implement new policies and strategies for facility operations improvement.
- Capability to create and implement strategy in own work area aligned with organizational objectives.
- Experience ensuring business continuity and developing appropriate business contingencies.
- Ability to identify and document best practice procedures for process standardization and knowledge transfer.
- Understanding of how to support efficient and effective practices across global networks.
- First-class interpersonal skills required to develop effective relationships at all levels throughout the business.
- Ability to translate customer needs into action and meet needs of customers effectively.
- Proven track record of sustaining effective relationships with customers and service providers.
- Ability to communicate at all levels with clarity and professionalism.
- Excellent knowledge and understanding of customer needs and service expectations.
- Ability to anticipate, identify, and resolve problems in a proactive, constructive, and creative fashion.
- Capability to work under pressure to deliver against deadlines or unexpected changes at client site(s).
- Flexibility to manage in a fast-changing environment with agility and positive attitude.
- Strong troubleshooting skills for complex operational and technical issues.
- Resourcefulness in finding innovative solutions to facility management challenges.
- Experience developing and tracking KPIs to deliver right services at right costs and quality.
- Ability to prepare and publish performance reports at agreed intervals for stakeholder review.
- Understanding of performance metrics and how to use data to drive continuous improvement.
- Proven bottom-line focus with ability to demonstrate cost savings and efficiencies.
- Track record of achieving measurable objectives in safety compliance, KPI performance, and client satisfaction.
- Master's degree in Business Administration, Facilities Management, Engineering, or related field.
- Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or Project Management Professional (PMP).
- Experience in Integrated Facility Management (IFM) environments with multiple service lines.
- Background managing large-scale or multi-site facility portfolios.
- International or global facility management experience.
- Advanced knowledge of building automation systems and energy management.
- Safety Compliance: Achieve 100% compliance with safety training and zero recordable incidents.
- KPI Compliance: Meet or exceed all established key performance indicators for service delivery.
- Client Customer Satisfaction Survey: Achieve target satisfaction scores through exceptional service.
- Multiple Training Programs: Complete all required training and support team development initiatives.