Facilities Coordinator

Facilities Coordinator – JLL

What this job involves:

As a Facilities Coordinator at JLL, you will serve as the primary point of contact for facility operations, playing a vital role in coordinating maintenance activities, managing service requests, and ensuring smooth day-to-day facility management. This administrative and operational position supports the facilities management team in delivering exceptional service to our clients and building occupants. Your contribution directly impacts operational efficiency and client satisfaction, positioning you as a key liaison between building users and the facilities team.

What your day-to-day will look like:

• Receive, log, and track all facility service requests through computerized maintenance management systems (CMMS), prioritize requests based on urgency, assign work orders to appropriate technicians or contractors, and follow up to ensure timely completion
• Maintain accurate facility documentation and records, process invoices and purchase orders for maintenance services, coordinate contractor access and security clearances, and prepare reports on facility operations and service level performance
• Coordinate with external vendors and service providers, obtain quotes for maintenance and repair work, schedule contractor visits while ensuring compliance with site requirements, and track contractor performance and invoice accuracy
• Serve as the liaison between building occupants and the facilities team, respond to inquiries about facility services and policies, communicate planned maintenance activities and potential disruptions, and address concerns professionally
• Coordinate office moves, furniture installations, and space reconfigurations, schedule movers and coordinate logistics, update floor plans and space management systems, and ensure minimal disruption to business operations
• Generate work order reports and key performance metrics, track maintenance costs and budget expenditures, maintain asset registers and equipment information, and analyze facility data to identify trends and improvement opportunities
• Assist with facility inspections and audits, maintain inventory of supplies and equipment, coordinate meeting room setups and special events, and support emergency preparedness activities
  
  

Required Qualifications:

• 2-4 years of experience in facilities management, property management, administrative coordination, or related customer service roles, preferably in commercial real estate environments
• High school diploma or equivalent required
• Proficiency with computerized maintenance management systems (CMMS) such as Corrigo, Maximo, or similar platforms
• Strong Microsoft Office skills (Excel, Word, Outlook, PowerPoint) for reporting and documentation
• Excellent organizational skills with ability to manage multiple priorities simultaneously and strong written and verbal communication skills
• Customer service orientation with professional demeanor, attention to detail, and accuracy in record-keeping
• Ability to interact effectively with diverse stakeholders including executives, building occupants, contractors, and maintenance staff
  
  

Preferred Qualifications:

• Associate or bachelor's degree in business administration, facility management, or related field
• Familiarity with space management software and building automation systems
• Experience with process optimization and continuous improvement initiatives
• Diplomacy in handling complaints and conflict resolution
• Basic understanding of building systems and facility operations terminology
• Flexibility to occasionally work outside standard business hours for emergencies or special projects
• Professional presentation skills and business acumen