Occupancy Planning Operations Manager

Occupancy Planning & Management Operations Manager – JLL

What this job involves:

Drive operational excellence across OPM services as an OPM Operations Manager with JLL. This role positions you at the center of OPM operations developing and maintaining data standards and governance, operations integration & tooling transformation, and occupancy cost allocations process. Your expertise in occupancy planning, data management, analytics delivery, process optimization and automations will directly impact strategic workplace decisions and organizational efficiency.

You'll be a player coach leading others to provide essential operational support and governance for the Occupancy Planning and Management team with alignment and integration with broader business partners. Your contributions will support JLL's mission being the commercial real estate industry's premier brand, leveraging global insights, leading technology, sustainable practices and our inclusive culture for better client outcomes.

What your day-to-day will look like:

• Data Standards: Review, refresh, and maintain data standards & definitions for space inventory databases including floor plans, space allocations, capacity metrics, and utilization data while ensuring standardized space measurement and classification methodologies provide consistent data quality aligned with global benchmarking
• Process Optimization & Tooling: Develop, document, and drive initiatives that leverage current and emerging digital capabilities to standardize data management, planning, and allocations business processes including assessment, position development, and project/programs to transform capabilities & operations
• Cross-Functional Collaboration: Partner with other account service lines and corporate platform & community of practice resources to identify, solution, and implement integration improvements driving enterprise benefit
• Data Governance & Reliability: Develop and manage data governance programs including operational performance and data reliability metrics to achieve established standards for data representing the built environment, service level agreements, and compliance requirements
• Occupancy Expense Allocations: Support client Finance in the processing and delivery of monthly cost allocations and annual cost allocations budgets, allocations charge research, and adjustments
  
  

Required Qualifications:

• Bachelor's degree in Business, Real Estate, Facilities Management, Data Analytics, or related field with five to ten years of experience in corporate real estate, facilities management, occupancy planning, or data management roles
• Proficiency in CAFM platforms (WSD/ServiceNow, Archibus, FM:Systems, Planon) with advanced Excel capabilities and experience with data visualization tools, statistical analysis software, and emerging AI capabilities demonstrating comprehensive technical competency
• Strong analytical skills with demonstrated experience in statistical analysis, ability to conduct regular reviews of space utilization reports and analytics, and capability to transform complex datasets into clear narratives
• Knowledge of space planning principles, building codes, workplace design trends, and understanding of corporate real estate operations and facilities management best practices
• Ability to drive automation initiatives, standardize data processes, manage data change requests, and coordinate comprehensive space data collection activities including audits and updates
• Capability to coordinate space audits and data validation processes ensuring deliverables meet established standards while maintaining compliance with organizational data stewardship programs
  
  

Preferred Qualifications:

Deep expertise in multiple CAFM platforms with experience in system implementation, customization, or integration projects that demonstrate understanding of complex system architecture and optimization strategies

Experience with business intelligence platforms (Tableau, Power BI), advanced statistical software, or machine learning applications that enhance data analysis capabilities and predictive insights

Experience supporting executive decision-making, developing strategic recommendations, or serving as trusted advisor in corporate real estate or facilities management environments