What are the responsibilities and job description for the Concierge position at JLL?
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
Join JLL as a Concierge where you'll serve as the welcoming face of our office environment, creating exceptional first impressions and memorable experiences for all visitors, guests, and associates. This dynamic role combines hospitality excellence with facilities coordination, requiring you to anticipate needs, provide seamless support, and maintain the highest standards of guest service throughout each day. You'll be responsible for managing office operations from visitor registration and security coordination to conference room management and facilities support, ensuring every touchpoint reflects JLL's commitment to exceptional workplace experiences. This position directly contributes to JLL's business objectives by enhancing client satisfaction, supporting associate productivity, and maintaining operational excellence that sets our facilities apart in the marketplace.
What your day-to-day will look like:
* Enthusiastically welcome guests, provide office orientations, and create memorable experiences through proactive service and personal engagement
* Coordinate security access, manage visitor registration, and provide daily tracking reports for all visitors, vendors, and guests
* Process and track facilities work orders online while ensuring conference rooms are meeting-ready with functional A/V equipment
* Maintain Employee Benefits areas including kitchens, dining areas, reception spaces, and huddle rooms in pristine, organized condition
* Manage incoming calls, courier services, mail distribution, and large conference room booking requests with prioritization
* Support associate moves, adds, and changes including new hire and termination ticket processing using work order systems
* Collaborate with facilities, maintenance, and security teams to ensure optimal office functionality including HVAC, lighting, and cleaning operations
Required Qualifications:
* High School Diploma with minimum 1-2 years of administrative or customer service experience
* Exceptional customer service and relationship building skills with professional communication abilities
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and database software applications
* Strong multitasking capabilities with impeccable attention to detail and accuracy in fast-paced environments
* Ability to maintain discretion and professionalism when handling confidential information
* Physical capability to lift up to 20 pounds for associate moves and facility support tasks
* Demonstrated confidence, responsiveness, and ability to work independently with minimal supervision
Preferred Qualifications:
* Three years of administrative or facilities experience supporting multiple stakeholders, preferably in real estate industry
* Working knowledge of audio-visual equipment operation and basic troubleshooting
* Experience with work order management systems and space management applications
* Background in hospitality, guest services, or client-facing roles in corporate environments
* Familiarity with inventory management and office supply procurement processes
Estimated compensation for this position:
44,600.00 - 64,700.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site -Stamford, CTIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
