Commute Content Manager

What this job involves:

The Commute Content Manager is responsible for developing, maintaining, and optimizing content across GREF Commute's digital platforms, ensuring employees have a seamless and intuitive experience accessing commute programs and benefits. This role bridges commute operations and digital content management, combining subject matter expertise in commuter programs with strong content strategy, organization, and execution skills. You will collaborate across multiple stakeholder groups including Product, Development, Benefits, TDM, and Communications teams. The ideal candidate will have hands-on familiarity with commute program operations (parking, shuttles, rideshare, transit, etc.), an understanding of workflows and content structures, and strong communication and organizational skills.

What your day-to-day will look like:

• Maintain a working understanding of all commute programs, benefits, and tools by staying actively engaged with the Commute CX Coordinator team, and review and respond to Platform Tech Issue tickets
• Research, draft, and format content for commute-related topics to ensure clarity and self-service for employees, while developing and maintaining taxonomy and content frameworks to align with GREF standards
• Input and maintain approved content within COREx Beta and Production environments, ensuring Beta environments mirror current production content for accurate testing and review
• Develop and maintain SEO strategy for commute content across all channels to improve discoverability and relevance of results
• Collaborate with Facilities Management, Product Managers, and Transportation Demand Managers to gather and input facility data for new or expanding sites
• Conduct recurring content audits to validate accuracy of commute benefit details, links, and imagery, tracking updates in a shared content tracker
• Develop and maintain SOPs and process documentation for content workflows, COREx use, and content publishing, and create internal training materials
• Represent the Commute team at events, including virtual showcases, FAQ presentations, and tabling sessions, and host weekly Office Hours to support employees with commute-related questions.
  
  

Required Qualifications:

• Bachelor's degree preferred; equivalent combination of education and experience accepted
• 2–4 years of experience in content management, communications, marketing, or digital operations, ideally in a large enterprise or technology environment
• Excellent written and verbal communication skills with ability to convey complex information clearly and accessibly
• Strong organizational skills with the ability to manage multiple concurrent projects and meet tight deadlines
• Experience with content management systems (CMS) and structured content frameworks
• Familiarity with SEO principles, keyword research, and accessibility standards
• Comfortable working cross-functionally with technical and non-technical teams
• Intermediate proficiency with Microsoft Office Suite, Smartsheet, and Excel.
  
  

Preferred Qualifications:

• Experience with commute programs, transportation demand management, or employee engagement
• COREx experience
• Analytical mindset with the ability to use data to inform content decisions
• Team-oriented, proactive, and highly adaptable to evolving business needs
• Ability to travel occasionally for commute events or team meetings
• Ability to work flexible hours as needed to support content launches and events.
  
  

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.