What are the responsibilities and job description for the Business Support, Facilities Support position at JLL?
Role and Responsibilities:
Primary function centers on comprehensive facilities management and operational support for the DC Blackstone office. This encompasses logistical operations oversight, vendor relationship management across janitorial, HVAC, and plumbing services, and maintaining compliance with health and safety regulations.
Manage the complete supply chain for office and pantry inventory, coordinate work order fulfillment through the Corrigo system, and provide IT troubleshooting support to minimize disruptions. Financial responsibilities include processing vendor purchase orders through firm approved vendors and platforms, track invoices and payments while supporting JLL's Cost Savings Initiative for the Blackstone account.
Coordinating and communicating with visiting BX employees and assistants to utilize DC office
Space, conference rooms, and with lunch orders; ensure proper IT equipment, use of Zoom.
Assist with onboarding new professionals to the office, coordinate with the professional’s business unit, IT team, and building to ensure complete and seamless integration into the space.
Event management represents a significant component of this role, involving comprehensive coordination from catering logistics and audiovisual setup to furniture configuration and space preparation. Ensure effective communication and assisting coordination between multi-stakeholders including IT, events teams, professionals, caterers, building, and security. Maintain fire life safety compliance through equipment management, signage installation, and emergency preparedness across both floors 3 and 5.
Additionally, conduct quarterly facilities assessments to proactively identify maintenance needs and ensure continuous operational excellence while serving as the primary reception contact for guest registration and escort services to conference rooms and event spaces.
Managing and keeping track of expenses, receipts, subscription contracts and negotiations,
and payments via Concur Expenses for the 3rd floor.
Daily Operational Responsibilities:
Each morning, conduct comprehensive suite walkthroughs to identify and document any maintenance issues in Corrigo, including floor damage, wood staining, loose fixtures, or water discoloration. Maintain the employee kitchen and pantry area through daily cleaning of the Nio coffee machine, restocking Nespresso pods and K-cups, refilling the Keurig with distilled water, and managing dishware placement according to cabinet organization systems. Coordinate, track and manage stocking of essentials in the pantry.
Routine includes testing both Vivreau taps and the ice machine for quality assurance, inspecting all cabinets and drawers for security, monitoring ceiling tiles and carpet conditions in offices and cubicles, and ensuring conference rooms and offices are fully stocked with notebooks, pens, tissues and essential supplies while maintaining cleanliness standards.
Restroom management involves monitoring supply levels for soap, tissue, toilet paper, and specialty items including feminine care products and oral hygiene supplies. Also manage printer operations through paper refilling and office supply organization across multiple storage locations throughout the suite. Coordinate discard shredding accordingly.
Provide reception services by registering guests through the building and firm’s check-in processes, escorting guests to appropriate conference rooms or event spaces as needed, and keeping track of reserved spaces to avoid overlap. Daily tasks are supplemented by various ad hoc responsibilities that support the overall operational excellence of the facility.
Preferred Requirements:
Primary function centers on comprehensive facilities management and operational support for the DC Blackstone office. This encompasses logistical operations oversight, vendor relationship management across janitorial, HVAC, and plumbing services, and maintaining compliance with health and safety regulations.
Manage the complete supply chain for office and pantry inventory, coordinate work order fulfillment through the Corrigo system, and provide IT troubleshooting support to minimize disruptions. Financial responsibilities include processing vendor purchase orders through firm approved vendors and platforms, track invoices and payments while supporting JLL's Cost Savings Initiative for the Blackstone account.
Coordinating and communicating with visiting BX employees and assistants to utilize DC office
Space, conference rooms, and with lunch orders; ensure proper IT equipment, use of Zoom.
Assist with onboarding new professionals to the office, coordinate with the professional’s business unit, IT team, and building to ensure complete and seamless integration into the space.
Event management represents a significant component of this role, involving comprehensive coordination from catering logistics and audiovisual setup to furniture configuration and space preparation. Ensure effective communication and assisting coordination between multi-stakeholders including IT, events teams, professionals, caterers, building, and security. Maintain fire life safety compliance through equipment management, signage installation, and emergency preparedness across both floors 3 and 5.
Additionally, conduct quarterly facilities assessments to proactively identify maintenance needs and ensure continuous operational excellence while serving as the primary reception contact for guest registration and escort services to conference rooms and event spaces.
Managing and keeping track of expenses, receipts, subscription contracts and negotiations,
and payments via Concur Expenses for the 3rd floor.
Daily Operational Responsibilities:
Each morning, conduct comprehensive suite walkthroughs to identify and document any maintenance issues in Corrigo, including floor damage, wood staining, loose fixtures, or water discoloration. Maintain the employee kitchen and pantry area through daily cleaning of the Nio coffee machine, restocking Nespresso pods and K-cups, refilling the Keurig with distilled water, and managing dishware placement according to cabinet organization systems. Coordinate, track and manage stocking of essentials in the pantry.
Routine includes testing both Vivreau taps and the ice machine for quality assurance, inspecting all cabinets and drawers for security, monitoring ceiling tiles and carpet conditions in offices and cubicles, and ensuring conference rooms and offices are fully stocked with notebooks, pens, tissues and essential supplies while maintaining cleanliness standards.
Restroom management involves monitoring supply levels for soap, tissue, toilet paper, and specialty items including feminine care products and oral hygiene supplies. Also manage printer operations through paper refilling and office supply organization across multiple storage locations throughout the suite. Coordinate discard shredding accordingly.
Provide reception services by registering guests through the building and firm’s check-in processes, escorting guests to appropriate conference rooms or event spaces as needed, and keeping track of reserved spaces to avoid overlap. Daily tasks are supplemented by various ad hoc responsibilities that support the overall operational excellence of the facility.
Preferred Requirements:
- Bachelor's degree
- A minimum of 1-2 years of professional experience in facilities management or the hospitality industry.
Salary : $68,000 - $75,000